Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Resellers/ Customers/ Customer Alerts/ Viewing Customer Alerts
Updated on 2024-08-13 GMT+08:00
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Viewing Customer Alerts

Partners can view alerts about customers on Partner Center.

  • Customer alerts are updated by day.
  • Customer alerts are about customer churn.
  • You can view all customer alerts with an Admin account or an account director account.
  • If you have customer management or customer alert management permissions, you can view all customer alerts and alert details.

Procedure

  1. Sign in to Huawei Cloud as a partner.
  2. Click Partner Center in the drop-down list of your account name.
  3. In the top navigation, select Sales > Customers > Customer Management.
  4. Click a number on the Alerts to Be Handled column. The Customer Alerts page is displayed.

  5. Click the View Alerts tab to view all alerts.

    • Click to view alert details and alert handling information.
    • On the right corner above the list, enter a customer name or an account manager name to filter alerts.

    Alternatively, you can go to Partner Center > Sales > Customers > Customer Alerts and select the View Alerts tab to view customer alerts.

Parent topic: Customer Alerts