Querying Customers

Procedure

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
3. In the top navigation, select Sales > Customers > Customer Management.
4. Set search criteria to search for customers

   You can search customers by customer name and/or reseller name.

   

   

   • Click Manage Association Records to view association and disassociation records of your resellers' customers.
   • Click the eye icon next to a header to view complete contents in the column. For example, you can click the eye icon next to Email to view complete email addresses.

   • You can view your customers on the Customers tab and your resellers' customers on the Resellers' Customers tab.
   • On the Resellers' Customers tab, you can check whether resellers are authorized in the Authorize Permissions column of the customer list. You can click next to Authorize Permissions to filter customers. If resellers are not authorized, you are responsible for setting monthly budgets and freezing or unfreezing accounts for the customers of these resellers.

5. Click a customer or account name to view customer details.

   

   

   • You can click Assign Account Manager to assign an account manager for the customer. If you need to change the account manager for a customer, you can click Account Manager: ***.

     You can click Unfreeze Account or Freeze Account to unfreeze or freeze the account and resources for the customer after required permissions have been granted to you.

   • You can click Association Management and select View Association Requests from the drop-down list to view association records and manage association relationships for the customer. You can also click Disassociate from the drop-down list to disassociate from the customer.
   • You can click Request Authorization to request permissions for performing operations on the customer's behalf.
   • On the Overview tab, you can view budget usage. You can also click Set Budget to set a monthly budget or one-time budget for the customer.
   • On the Overview tab, you can view the customer's cash coupons, including available coupons and coupons that will expire in 7 days.
   • On the Overview tab, you can view the customer's orders, including unpaid and paid orders. You can also click Place Order on Customers' Behalf to place orders for the customer.
   • On the Overview tab, you can view the customer's resources to be renewed. To manage resources for the customer, you can click Perform O&M Operations on Customers' Behalf to obtain customer authorization first and then perform operational tasks for the customer as needed. You can view all resources, such as yearly/monthly resources, pay-per-use resources, reserved instances, and savings plans, by clicking All Resources, or view resources that are going to expire in 7days, 15 days, and 30 days.
   • On the Overview tab, you can view expenditure analysis and product rankings. You can click View Expenditure to view expenditure details. You can click Month-to-Date Expenditure to view expenditure details of this month, and Expenditure Last Month to view expenditures of last month. You can click the icon next to Expenditure Change to view expenditure analysis.
   • On the Overview tab, you can click Add Opportunity to create an opportunity for a preregistered customer or an associated customer. You can also click the number next to Opportunities to view detailed information.
   • On the Resources tab, you can view and export yearly/monthly resources, pay-per-use resources, and savings plans.
   • On the Basic Information tab, you can click Account Manager History to view all account managers assigned to the customers.

Other Operations

A partner can perform the following operations on the Customer Management page:

• Click Set Monthly Budget to set a monthly budget for your resale customer. For details, see Setting a Monthly Budget for a Customer and Setting One-Time Budgets for Customers.
• Choose More > View Orders to view all orders of a customer.
• Choose More > View Resources to view a customer's pay-per-use and yearly/monthly resources. For details, see Viewing a Customer's Resources.
• Choose More > View Expenditure to view all expenditure details of a customer.
• If you need to set monthly budgets, freeze accounts, or unfreeze accounts for your resellers' customers, go to the Resellers' Customers tab.