Help Center/ Workspace/ User Guide (Application Streaming)/ Administrator Operation Guide/ Cloud Eye Events Supported by Workspace Application Streaming
Updated on 2025-07-11 GMT+08:00
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Cloud Eye Events Supported by Workspace Application Streaming

Functions

The Cloud Eye event monitoring supported by Workspace Application Streaming provides event data reporting, query, and alarm reporting. When there are specified events, you will receive alarm notifications from Cloud Eye.

Namespaces

SYS.AppStream

Monitored Events

Table 1 Events supported by Workspace Application Streaming

Event Name

Event ID

Event Severity

Event Description

Handling Suggestion

Impact

Abnormal APS heartbeat

appServerStatusAbnormal

Major

The APS network is disconnected, the key is lost, or the APS agent process malfunctions.
  1. Restart the APS.
  2. Check whether special security software or network connection software is installed on the APS. If yes, uninstall the software and restart the server. Alternatively, uninstall the software, reinstall the HDPAgent, and restart the server.

The APS is unavailable.

Application access failure

appAccessFailed

Major

The client network is disconnected, the AD network is disconnected, or the AD access times out.
  1. Log in to the Workspace Application Streaming console as an administrator.
  2. Choose Application Records. On the Application Usage tab, query the application opening records of users by login user account.
  3. If authenticate failed is displayed, the AD server authentication may fail. Check whether the network connection and running status of the AD server are normal.
  4. If the network connection or running status of the AD server is abnormal, troubleshoot the AD server or switch to another region.

Application access failed.