What services does the Infrastructure Management Service provide?

Assisted O&M Service (Basic)

24/7 monitoring and alarm handling

Monitor the cloud platform and advanced cloud services 24/7 with professional tools, and promptly address any alarms or issues. This does not involve the monitoring of the customer's in-house service systems.

Incident handling

Develop processes needed to receive, handle, and escalate live network environment events to ensure prompt fault handling and recovery and fulfilment of SLAs.

Issue handling

Handle routine issues of the cloud platform and advanced cloud services. This involves O&M activities like issue acceptance, locating, rectification, and recovery.

Fault rectification

The remote O&M team handles emergency faults that araise in the cloud platform or advanced cloud services. This involves O&M activities such as fault acceptance, locating, rectification, and recovery.

Change handling

Accept change requests, prepare for changes, formulate, review, and implement solutions, verify and confirm change results, and roll back changes if necessary.

Assisted O&M Service (Advanced)

(Covering all basic-edition service items)

O&M management service

Issue management: Analyze issue types and volume trends, identify root causes of common issues, and provide rectification and improvement solutions. Urge manufacturers to resolve escalated issues, and coordinate resources to solve non-escalated issues and assess solution effectiveness.

Risk management: Identify, evaluate, and analyze risks related to cloud platform usage, cloud service scale, service status, organizational structure, and O&M processes. Proactively mitigates risks using effective, planned methods.

Resource and capacity management: Evaluate resource usage, redundancy, forecasts, and pain points on the live network. Provide targeted recommendations to support resource expansion, restructuring, and evolution.

Version upgrade service

Once-a-year upgrade for basic cloud services: Ensure that the cloud platform can run in its optimal state by upgrading it with the latest version and patches. This involves designing, reviewing, and implementing the upgrade solution, as well as verifying and confirming the results.

Once-a-year upgrade for advanced cloud services: Ensure that the management plane of these services can run in its optimal state by upgrading it with the latest version and patches. This involves designing, reviewing, and implementing the upgrade solution, as well as verifying and confirming the results.

Proactive assurance service

In-depth inspection: Regularly inspect the cloud platform and cloud services to identify potential issues and risks, and take measures to rectify them.

Vulnerability scan: Regularly scan the cloud platform to detect vulnerabilities, contact R&D experts for fix solutions, and fix vulnerabilities on the live network.

Risk check: Perform in-depth health checks on the customer's cloud platform foundation and advanced cloud services based on the risk check guide. Assess security risks and determine whether rectification or optimization is needed based on the assessment results.

Major fault reviews: Conduct post-event analyses to prevent similar faults as well as control and mitigate impact. Extract insights to refine O&M processes and enhance efficiency. This process helps the O&M team assess current service stability and identify optimal solutions.

Training service

O&M team training for basic cloud services: Train the customer's team for enhanced O&M capabilities.

O&M team training for advanced cloud services: Train the customer's team for enhanced O&M capabilities.

O&M capability training: Train the customer's team for refined O&M processes and improved O&M management capabilities.

On-Site Assisted O&M Service

Project-specific service

The service content varies based on the specific needs and on-site labor requirements of each project.

Managed O&M Service

Monitoring center

Alarm monitoring, detection model design, monitoring metric design, and monitoring optimization

All-round services

O&M services of tools on COC of CloudScope

Cloud service capability building

Train customers' O&M teams for enhanced O&M capabilities with basic knowledge lectures and practices.

Issue management service

Analyze issue types and volume trends, identify root causes of common issues, and provide rectification and improvement solutions. Urge manufacturers to resolve escalated issues, and coordinate resources to solve non-escalated issues and assess solution effectiveness.

In-depth inspection

Regularly inspect the cloud platform and cloud services to identify and address potential issues and risks.

Risk detection

Perform in-depth health checks on the customer's cloud platform foundation and advanced cloud services based on the risk check guide. Assess security risks and determine whether rectification or optimization is needed based on the assessment results.

Major fault review

Major fault reviews help customers avoid repeating the same or similar faults, Extract insights to refine O&M processes and enhance efficiency. This process helps the O&M team assess current service stability and identify optimal solutions.

Training service

O&M team training for basic cloud services: Train the customer's team for enhanced O&M capabilities.

O&M team training for advanced cloud services: Train the customer's team for enhanced O&M capabilities.

O&M capability training: Train the customer's team for refined O&M processes and improved O&M management capabilities.

Managed O&M Service (Basic) - Standard package - 100 servers

Managed O&M Service (Basic) - Server add-on package - 100 servers

Managed O&M Service (Basic) - Advanced cloud service add-on package - 5 services

24/7 monitoring and alarm handling

Monitor the cloud platform and advanced cloud services 24/7 with professional tools, and promptly address any alarms or issues. This does not involve the monitoring of the customer's in-house service systems.

Incident handling

Develop processes needed to receive, handle, and escalate live network environment events to ensure prompt fault handling and recovery and fulfilment of SLAs.

Issue handling

Handle routine issues of the cloud platform and advanced cloud services. This involves O&M activities like issue acceptance, locating, rectification, and recovery.

Fault rectification

The remote O&M team handles emergency faults that araise in the cloud platform or advanced cloud services. This involves O&M activities such as fault acceptance, locating, rectification, and recovery.

Change handling

Accept change requests, prepare for changes, formulate, review, and implement solutions, verify and confirm change results, and roll back changes if necessary.

Managed O&M Service (Advanced) - Standard package - 100 servers

Managed O&M Service (Advanced) - Server add-on package - 100 servers

Managed O&M Service (Advanced) - Advanced cloud service add-on package - 5 services

O&M management service

Issue management: Analyze issue types and volume trends, identify root causes of common issues, and provide rectification and improvement solutions. Urge manufacturers to resolve escalated issues, and coordinate resources to solve non-escalated issues and assess solution effectiveness.

Risk management: Identify, evaluate, and analyze risks related to cloud platform usage, cloud service scale, service status, organizational structure, and O&M processes. Proactively mitigates risks using effective, planned methods.

Resource and capacity management: Evaluate resource usage, redundancy, forecasts, and pain points on the live network. Provide targeted recommendations to support resource expansion, restructuring, and evolution.

Version upgrade service

Once-a-year upgrade for basic cloud services: Ensure that the cloud platform can run in its optimal state by upgrading it with the latest version and patches. This involves designing, reviewing, and implementing the upgrade solution, as well as verifying and confirming the results.

Once-a-year upgrade for advanced cloud services: Ensure that the management plane of these services can run in its optimal state by upgrading it with the latest version and patches. This involves designing, reviewing, and implementing the upgrade solution, as well as verifying and confirming the results.

Proactive assurance service

In-depth inspection: Regularly inspect the cloud platform and cloud services to identify potential issues and risks, and take measures to rectify them.

Vulnerability scan: Regularly scan the cloud platform to detect vulnerabilities, contact R&D experts for fix solutions, and fix vulnerabilities on the live network.

Risk check: Perform in-depth health checks on the customer's cloud platform foundation and advanced cloud services based on the risk check guide. Assess security risks and determine whether rectification or optimization is needed based on the assessment results.

Major fault reviews: Conduct post-event analyses to prevent similar faults as well as control and mitigate impact. Extract insights to refine O&M processes and enhance efficiency. This process helps the O&M team assess current service stability and identify optimal solutions.

On-Site Managed O&M Service

Project-specific service

The service content varies based on the specific needs and on-site labor requirements of each project.

Small-scale equipment room relocation

Project management, relocation feasibility analysis, equipment room site survey, low level design (LLD) output for the new equipment room, relocation solution design, relocation drills, relocation risk analysis and control, relocation kick-off meeting, equipment room power-off, equipment room power-on, platform recovery, and post-relocation summary

You can select services based on the equipment room scale when encountering the following problems:

Data center lease is about to expire.

The equipment room space cannot meet the current service requirements.

The equipment room is aged and a new equipment room is needed.

The service layout changes and region-based equipment room service is adjusted.

Medium-scale equipment room relocation

Large-scale equipment room relocation