What service items are included in aPaaS Deterministic O&M?

aPaaS Technical Support Services (per 20 instances) -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provide usage Q&A for aPaaS platforms and products of certain specifications (20 instances), system inspection (infrastructure, middleware, and applications), and problem handling (location, analysis, and rectification). The Q&A covers external model access (only in closed-source API mode), data engineering, knowledge engineering, application design and operation management, and service system interconnection.

The customer's O&M team is not capable enough and needs Huawei's assistance.

aPaaS Agent Hosting Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provide application hosting services for customers' applications during the service period. This includes 24/7 continuous monitoring using customer logs, metrics, and alarms. Respond to and handle alarms generated in the customer's production environment according to the pre-agreed contingency plan. Identify and resolve production faults while managing the entire lifecycle.

The customer hands over the cloud service to a more experienced third party for managed O&M.

aPaaS High Reliability Governance Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provides services twice a year. Determines the high-reliability governance objectives for customer applications, identifies key DFX requirements, such as high availability and resilience design, including DR fault tolerance, overload control, and grayscale release, considers maintainability design, such as deployment and capacity expansion, monitoring, and fault drill solutions, and uses IT-based methods to measure the application's DFX capability implementation.

Adds the version deployment function and supports a higher proactive prevention level (compared with the basic edition).

aPaaS Risk Governance Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provides services twice a year. Builds a health manager tool based on systematic monitoring and data analysis, to quickly detect and analyze risks of service running on the live network. Supports visualized and measurable O&M for service improvement, reliability, maintainability, and user experience.

aPaaS Security Compliance Governance Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provide services twice a year to ensure infrastructure security. Periodically scan host vulnerabilities, check annual OS patch status, manage privileged accounts (root) of hosts and databases, and automatically change passwords. Manage domain names (adding, changing, and removing), and monitor their resolution and web application firewall (WAF) protection configuration.

Trustworthy O&M operations: Use the AppStage platform for implementing changes and ensure adherence to change e-flows. The permission management system categorizes roles into personnel of hosts, databases, security, and service O&M, which can be checked through the separation of duties (SOD) permission audit view. Manage operators' permissions on the live network. If the organization structure changes, related operators' permissions are automatically revoked. Manage live network data access and extraction in the production environment through compliant processes to meet privacy requirements.

Application running security: Encrypt authentication credentials and sensitive configuration items for storage and invoking, preventing sensitive data leakage. Manage certificates throughout lifecycles, including application, distribution, use, deletion, and monitoring. Ensure compliance with software repository regulations to prevent unauthorized access.

aPaaS Data Governance Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provide basic training on data governance of aPaaS intelligent applications, and review and verify related data, meeting requirements of industry application development and training solutions, as well as training algorithms and applications.

aPaaS application O&M hosting (8/5) -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

This mode provides customers with remote hosting services during the service period. By using customers' logs, metrics, and alarms, it provides 8/5 monitoring of applications, responds to and handles production alarms according to the preset contingency plans, tracks production faults, and executes full-lifecycle management.

This mode applies to scenarios that require average service availability.

aPaaS application O&M hosting (24/7) -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

This mode provides customers with remote hosting services during the service period. By using customers' logs, metrics, and alarms, it provides 24/7 monitoring of applications, responds to and handles production alarms according to the preset contingency plans, tracks production faults, and executes full-lifecycle management.

This mode applies to scenarios that require high service availability.

aPaaS application hosting for incremental services (8/5) -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

This mode provides customers with remote hosting services for new or added applications during the service period. By using customers' logs, metrics, and alarms, it provides 8/5 monitoring of applications, responds to and handles production alarms according to the preset contingency plans, tracks production faults, and executes full-lifecycle management.

8/5 incremental service package

aPaaS application hosting for incremental services (24/7) -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

This mode provides customers with remote hosting services for new or added applications during the service period. By using customers' logs, metrics, and alarms, it provides 24/7 monitoring of applications, responds to and handles production alarms according to the preset contingency plans, tracks production faults, and executes full-lifecycle management.

24/7 incremental service package

aPaaS application hosting and implementation services -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

In this mode, resources and applications within the customer's target scope are managed by the AppStage O&M center. Up to 100 instances can be managed. The implementation services include resource management, account hosting, log collection, and monitoring configuration.

This mode is used when services are supported by the O&M platform for hosting for the first time.

aPaaS application hosting and implementation for incremental services -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

In this mode, newly deployed services or added resources are managed to meet O&M requirements.

This mode is used when incremental services are supported by the O&M platform for management.

aPaaS Technical Support Services (per 20 instances) - oversea 2 - Europe, Africa, Brazil, Middle East

Provide usage Q&A for aPaaS platforms and products of certain specifications (20 instances), system inspection (infrastructure, middleware, and applications), and problem handling (location, analysis, and rectification). The Q&A covers external model access (only in closed-source API mode), data engineering, knowledge engineering, application design and operation management, and service system interconnection.

The customer's O&M team is not capable enough and needs Huawei's assistance.

aPaaS Agent Hosting Service - oversea 2 - Europe, Africa, Brazil, Middle East

Provide application hosting services for customers' applications during the service period. This includes 24/7 continuous monitoring using customer logs, metrics, and alarms. Respond to and handle alarms generated in the customer's production environment according to the pre-agreed contingency plan. Identify and resolve production faults while managing the entire lifecycle.

The customer hands over the cloud service to a more experienced third party for managed O&M.

aPaaS High Reliability Governance Service - oversea 2 - Europe, Africa, Brazil, Middle East

Provides services twice a year. Determines the high-reliability governance objectives for customer applications, identifies key DFX requirements, such as high availability and resilience design, including DR fault tolerance, overload control, and grayscale release, considers maintainability design, such as deployment and capacity expansion, monitoring, and fault drill solutions, and uses IT-based methods to measure the application's DFX capability implementation.

Adds the version deployment function and supports a higher proactive prevention level (compared with the basic edition).

aPaaS Risk Governance Service - oversea 2 - Europe, Africa, Brazil, Middle East

Provides services twice a year. Builds a health manager tool based on systematic monitoring and data analysis, to quickly detect and analyze risks of service running on the live network. Supports visualized and measurable O&M for service improvement, reliability, maintainability, and user experience.

aPaaS Security Compliance Governance Service - oversea 2 - Europe, Africa, Brazil, Middle East

Provide services twice a year to ensure infrastructure security. Periodically scan host vulnerabilities, check annual OS patch status, manage privileged accounts (root) of hosts and databases, and automatically change passwords. Manage domain names (adding, changing, and removing), and monitor their resolution and web application firewall (WAF) protection configuration.

Trustworthy O&M operations: Use the AppStage platform for implementing changes and ensure adherence to change e-flows. The permission management system categorizes roles into personnel of hosts, databases, security, and service O&M, which can be checked through the separation of duties (SOD) permission audit view. Manage operators' permissions on the live network. If the organization structure changes, related operators' permissions are automatically revoked. Manage live network data access and extraction in the production environment through compliant processes to meet privacy requirements.

Application running security: Encrypt authentication credentials and sensitive configuration items for storage and invoking, preventing sensitive data leakage. Manage certificates throughout lifecycles, including application, distribution, use, deletion, and monitoring. Ensure compliance with software repository regulations to prevent unauthorized access.

aPaaS Data Governance Service - oversea 2 - Europe, Africa, Brazil, Middle East

Provide basic training on data governance of aPaaS intelligent applications, and review and verify related data, meeting requirements of industry application development and training solutions, as well as training algorithms and applications.

aPaaS application O&M hosting (8/5) - oversea 2 - Europe, Africa, Brazil, Middle East

This mode provides customers with remote hosting services during the service period. By using customers' logs, metrics, and alarms, it provides 8/5 monitoring of applications, responds to and handles production alarms according to the preset contingency plans, tracks production faults, and executes full-lifecycle management.

This mode applies to scenarios that require average service availability.

aPaaS application O&M hosting (24/7) - oversea 2 - Europe, Africa, Brazil, Middle East

This mode provides customers with remote hosting services during the service period. By using customers' logs, metrics, and alarms, it provides 24/7 monitoring of applications, responds to and handles production alarms according to the preset contingency plans, tracks production faults, and executes full-lifecycle management.

This mode applies to scenarios that require high service availability.

aPaaS application hosting for incremental services (8/5) - oversea 2 - Europe, Africa, Brazil, Middle East

This mode provides customers with remote hosting services for new or added applications during the service period. By using customers' logs, metrics, and alarms, it provides 8/5 monitoring of applications, responds to and handles production alarms according to the preset contingency plans, tracks production faults, and executes full-lifecycle management.

8/5 incremental service package

aPaaS application hosting for incremental services (24/7) - oversea 2 - Europe, Africa, Brazil, Middle East

This mode provides customers with remote hosting services for new or added applications during the service period. By using customers' logs, metrics, and alarms, it provides 24/7 monitoring of applications, responds to and handles production alarms according to the preset contingency plans, tracks production faults, and executes full-lifecycle management.

24/7 incremental service package

aPaaS application hosting and implementation services- oversea 2 - Europe, Africa, Brazil, Middle East

In this mode, resources and applications within the customer's target scope are managed by the AppStage O&M center. Up to 100 instances can be managed. The implementation services include resource management, account hosting, log collection, and monitoring configuration.

This mode is used when services are supported by the O&M platform for hosting for the first time.

aPaaS application hosting and implementation for incremental services- oversea 2 - Europe, Africa, Brazil, Middle East

In this mode, newly deployed services or added resources are managed to meet O&M requirements.

This mode is used when incremental services are supported by the O&M platform for management.

aPaaS Agent Development Support Service-Senior Expert -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provide basic development support, including SDK/API usage support and demo display, development environment setup guide, and application development guide.

Help customers develop intelligent applications on the platform by assisting with data preparation, model selection and optimization, inference acceleration, knowledge engineering, application orchestration, deployment, and integration.

The customer needs Huawei Cloud professional services for operations optimization.

aPaaS Agent Development Support Service-Senior Consultant -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provide development support for migrating, adapting, and reconstructing applications or data on the aPaaS platform. The content includes migration evaluation and solution design of AI applications and matching models, reconstruction and commissioning of AI applications and model inference scripts, performance optimization of single-node and distributed systems, and fine-tuning, training script reconstruction, and performance debugging of foundation models.

aPaaS Agent Development Support Service-Senior Managing Consultant -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provide support for common component development on the aPaaS platform in the following scenarios:

Interconnection with third-party closed-source models; introduction of open-source models; incremental pre-training; scenario-based optimization of open-source models; model assessment solution, including the assessment policies, assessment datasets, and execution process (Objective content: automatically completed by the accelerator; subjective content: manual execution); data preparation, including data access, governance (cleansing, deduplication, and normalization), and dataset generation; knowledge base building; prompt projects; dynamic knowledge injection (retrieval-augmented generation); knowledge base access.

aPaaS Agent Development Support Service-Senior Managing Principal -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Provide professional support during application development.

• Conduct requirement survey and solution design for the overall solution based on the customer's application scenarios. including but not limited to planning for compute, storage, and networking, data preparation design, large model selection and evaluation, and solutions for model orchestration and software platform integration.
• Provide development support based on the existing application design solution. This includes data preparation, model selection and optimization, inference acceleration, knowledge engineering, application orchestration, and deployment.

aPaaS Platform User Operation Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

Based on service characteristics, designs key metrics (such as success rate, latency, and download speed) for service performance experience, collects and displays metric data, performs analysis and drill-down, and provides optimization tools and methods for key metric performance and better user experience.

aPaaS Platform Data Operation Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

• Service delivery (SD) O&M change management: Optimize the change duration, improve the automation rate, and improve the Infrastructure as Code (IaC) change access rate.
• Issue To Resolution (ITR) O&M event issue management: Reduce the number of O&M events, shorten the average event recovery duration, and improve the event alarm coverage.
• Business Continuity Management (BCM) fault drill management: Improve the completion rate of BCM contingency plans, increase the BCM automatic execution rate, and cover more fault scenarios.
• O&M and capability assessment: Measures and governs maintainability design, O&M quality design, O&M security, and global O&M capabilities.

aPaaS Platform Resource Operation Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

• Develop cloud infrastructure capabilities, including budget management, cost optimization, and resource management.
• Use in-depth data analysis and potential exploration to guide compliant and reasonable resource utilization, continuously improving efficiency.

aPaaS Agent Operation Service -oversea 1 -Asia, Russia, Latin America (Excluding Brazil )

• Provide technical support for operations center issues, such as configuration guide, O&M implementation, troubleshooting, delivery training, and environment configuration.
• Build an operations system for data operations metric analysis, scenario-specific data models, and operations dashboard configuration guide.
• Provide data collection solution consulting, metric system establishment and configuration, data ingestion and integration development, tracing point collection, and metadata import guide.

aPaaS Agent Development Support Service-Senior Expert - oversea 2 - Europe, Africa, Brazil, Middle East

Provide basic development support, including SDK/API usage support and demo display, development environment setup guide, and application development guide.

Help customers develop intelligent applications on the platform by assisting with data preparation, model selection and optimization, inference acceleration, knowledge engineering, application orchestration, deployment, and integration.

aPaaS Agent Development Support Service-Senior Consultant - oversea 2 - Europe, Africa, Brazil, Middle East

Provide development support for migrating, adapting, and reconstructing applications or data on the aPaaS platform. The content includes migration evaluation and solution design of AI applications and matching models, reconstruction and commissioning of AI applications and model inference scripts, performance optimization of single-node and distributed systems, and fine-tuning, training script reconstruction, and performance debugging of foundation models.

aPaaS Agent Development Support Service-Senior Managing Consultant - oversea 2 - Europe, Africa, Brazil, Middle East

Provide support for common component development on the aPaaS platform in the following scenarios:

Interconnection with third-party closed-source models; introduction of open-source models; incremental pre-training; scenario-based optimization of open-source models; model assessment solution, including the assessment policies, assessment datasets, and execution process (Objective content: automatically completed by the accelerator; subjective content: manual execution); data preparation, including data access, governance (cleansing, deduplication, and normalization), and dataset generation; knowledge base building; prompt projects; dynamic knowledge injection (retrieval-augmented generation); knowledge base access.

aPaaS Agent Development Support Service-Senior Managing Principal - oversea 2 - Europe, Africa, Brazil, Middle East

Provide professional support during application development.

• Conduct requirement survey and solution design for the overall solution based on the customer's application scenarios. including but not limited to planning for compute, storage, and networking, data preparation design, large model selection and evaluation, and solutions for model orchestration and software platform integration.
• Provide development support based on the existing application design solution. This includes data preparation, model selection and optimization, inference acceleration, knowledge engineering, application orchestration, and deployment.

aPaaS Platform User Operation Service - oversea 2 - Europe, Africa, Brazil, Middle East

Based on service characteristics, designs key metrics (such as success rate, latency, and download speed) for service performance experience, collects and displays metric data, performs analysis and drill-down, and provides optimization tools and methods for key metric performance and better user experience.

aPaaS Platform Data Operation Service - oversea 2 - Europe, Africa, Brazil, Middle East

• Service delivery (SD) O&M change management: Optimize the change duration, improve the automation rate, and improve the Infrastructure as Code (IaC) change access rate.
• Issue To Resolution (ITR) O&M event issue management: Reduce the number of O&M events, shorten the average event recovery duration, and improve the event alarm coverage.
• Business Continuity Management (BCM) fault drill management: Improve the completion rate of BCM contingency plans, increase the BCM automatic execution rate, and cover more fault scenarios.
• O&M and capability assessment: Measures and governs maintainability design, O&M quality design, O&M security, and global O&M capabilities.

aPaaS Platform Resource Operation Service - oversea 2 - Europe, Africa, Brazil, Middle East

• Develop cloud infrastructure capabilities, including budget management, cost optimization, and resource management.
• Use in-depth data analysis and potential exploration to guide compliant and reasonable resource utilization, continuously improving efficiency.

aPaaS Agent Operation Service - oversea 2 - Europe, Africa, Brazil, Middle East

• Provide technical support for operations center issues, such as configuration guide, O&M implementation, troubleshooting, delivery training, and environment configuration.
• Build an operations system for data operations metric analysis, scenario-specific data models, and operations dashboard configuration guide.
• Provide data collection solution consulting, metric system establishment and configuration, data ingestion and integration development, tracing point collection, and metadata import guide.