Help Center/ Elastic Volume Service/ FAQs/ General/ What Should I Do If an Error Occurs on My EVS Disk?
Updated on 2024-06-29 GMT+08:00
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What Should I Do If an Error Occurs on My EVS Disk?

If an error occurs, the disk may show one of the states listed in the following table. Take the measures described in the table to handle the exceptions.

Table 1 Solutions for disk errors

Error Status

Handling Suggestion

Error

Delete the disk in the Error state and create another one.

  • If you select Pay-per-use to create the disk and an error occurs during disk creation, no charges are generated.
  • If you select Yearly/Monthly to create the disk and an error occurs during disk creation, customer service personnel will help you handle the error. If the issue is urgent, you can contact our customer service personnel directly.

Deletion failed

Contact customer service.

Expansion failed

Our customer service personnel will contact you and help you handle this error. Do not perform any operations on the disk before the customer service personnel contact you. If the issue is urgent, you can contact our customer service personnel directly.

Restoration failed

Our customer service personnel will contact you and help you handle this error. Do not perform any operations on the disk before the customer service personnel contact you. If the issue is urgent, you can contact our customer service personnel directly.

Rollback failed

You can roll back the snapshot data to the disk again.
Parent topic: General