Help Center/ Content Delivery Network/ FAQs/ Domain Name Settings/ Why Am I Seeing the "Incomplete certificate chain" Message?

Updated on 2023-06-26 GMT+08:00

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Why Am I Seeing the "Incomplete certificate chain" Message?

This is maybe because:

Certificates are installed in the wrong order.
Sort the certificates with the root certificate at the end. For example, if you have three certificates, A, B, and C; and the root certificate, the order should be: certificate C - certificate B - certificate A - root certificate.

For details about how to get the certificate chain right, see HTTPS Certificate Requirements.

Alternatively, you can use an online certificate chain tool to fix the incomplete certificate chain.

Parent topic: Domain Name Settings

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