Error Code Reference

200

0

success

No handling is required.

200

0300001

The value of {param} cannot be null.

Check whether the parameter value in the request string is an empty string.

200

0300002

The value of {param} cannot be an empty string.

Check whether the parameter value in the request string is an empty string.

200

0300003

The length of {param} is too long.

Check whether the parameter value is greater than the maximum length specified in the document.

200

0300004

The format of {param} is incorrect.

Check whether the parameter complies with the format described in the document.

200

0300005

The length of {param} is too short.

Check whether the parameter value is less than the maximum length specified in the document.

200

0300006

The value of version is error, current version is {param} .

Check whether the version number parameter is correct.

200

0300007

The params of requestBody is null.

Check whether the parameter length is matched.

200

0300008

Reached the download flow control threshold.

The maximum number of download requests that can be processed by the system is reached. Try again later.

200

0300009

Reached the query flow control threshold.

The maximum number of query requests that can be processed by the system is reached. Try again later.

200

0300010

The date in the value of fileName is in an incorrect format.

Check whether the file name in the request string is valid. The file name format is /{Node ID}/{Call center ID}/record/{App ID}/{Account ID}/{yyyymmdd}/{Agent ID}/{Original file name}.{File name extension}. Check whether {yyyymmdd} is correct.

200

0300011

The file does not exist.

The requested file does not exist. Check whether the requested file is correct.

200

0300012

No data found.

Check whether the value of fileName is correct. The file name format is as follows:

{Drive letter}:/{VDN ID}/{0 (inbound call) or 1 (outbound call)}/{Date}/{Agent ID}/{Current time, in milliseconds}.V3

200

0300013

The beginTime cannot be later than the endTime.

Check the values of beginTime and endTime in the request.

200

0300014

The maximum duration between the beginTime and endTime is {param} days.

Check whether the time range specified by beginTime and endTime in the request string is valid. The maximum time range is 3 days by default.

200

0300015

The local storage or voice path does not exist.

The following configuration items in the configuration file must be properly set:

ccfs.common.local.store.path

ccfs.common.local.voice.path

200

0300016

The value of {param} is greater than current time.

Check the query interval.

200

0300017

Specify ccId.

Multiple data records are found. The ccId parameter needs to be specified for more accurate query.

200

0300018

This record belongs to another developer.

The developer information in the recording to be queried does not match the developer information in the request. Check whether the value of appId is correct.

200

0300019

Specify at least one of fileName and callId.

Check whether fileName or callId is set.

200

0300020

Only one record is required but multiple records are obtained.

Multiple records are found based on the search criteria. However, only one record is required.

Contact the administrator.

200

0300021

The {param} in fileName does not match the {param} in the directory.

Check whether the file name in the request string is valid. The file name format is /{Node ID}/{Call center ID}/record/{App ID}/{Account ID}/{yyyymmdd}/{Agent ID}/{Original file name}.{File name extension}. Check whether {App ID}, record, and {Node ID} are correct.

200

0300022

The parameter {param} value contains illegal characters.

The value of the request parameter contains invalid special characters. Examples are as follows:

The value of billFileName in the interface for downloading CDRs and recording indexes can contain only letters, digits, periods (.), hyphens (-), and underscores (_).

The value of fileName in the interface for downloading recording files can contain only letters, digits, slashes (/), and periods (.).

The value of fileName in the interface for downloading STT files can contain only letters, digits, slashes (/), and periods (.).

The value of fileName in the interface for querying and downloading recording files can contain only letters, digits, colons (:), slashes (/), and periods (.)

200

0300023

The file name does not match the path configured in the configuration file.

During the download of IVR voice messages, the directory after the VDN ID in the path specified by the request parameter fileName does not match the value of the system parameter Directory next to vdnId in IVR message recording files. Set the system parameter to a proper file path.

200

0300024

The file path is not canonical path.

Check whether the path is a standard path.

200

0300025

Internal system error.

Contact the administrator.

200

0300026

Authentication failed.

Check whether the account ID or VDN ID is correct.

200

0300027

Parameter {param} is empty.

Check whether the parameter value is empty or an empty string.

200

0300028

Parameter {param} is error.

Check whether the parameter meets the requirements described in the document.

200

0300029

File does not exist.

Check whether the value of fileName is correct. The file requested by the interfaces for requesting and playing back recording files does not exist.

200

0300030

Failure of system processing.

Contact the administrator.

200

0300031

Invalid oiap fileName, fileName Length is not legal.

Check the value length of fileName.

200

0300032

file path is invalid.

Check whether the file path is valid.

200

0300033

locationId is empty

Check whether the parameter value is empty or an empty string.

200

0300034

tenantId is empty

Check whether the parameter value is empty or an empty string.

200

0300035

audio file type should be wav.

Check the file format. Only audio files in WAV format are supported.

200

0300036

audio file channel should be mono.

Check the audio file channel.

200

0300037

audio file fileSampleSizeInBits should be 8000Hz.

Check the number of frames in a file.

200

0300038

audio file fileSampleRate should be 8000Hz.

Check the audio file sampling rate.

200

0300039

Failed to read the audio file format.

Check whether the uploaded audio file format meets requirements.

200

0300040

An exception occurred during file deletion.

Check whether the file permission is correct.

200

0300041

The file size exceeds the limit.

Check the file size.

200

0300042

file path config miss parameter %VDNNO%

Add the VDNNO variable to the path rule configuration item.

200

0300043

file path configuration should refer to the example.

Check the path content configuration item.

200

0300044

The directory contains multiple files.

Check whether the folder contains only one WAV file.

200

0300045

Failed to compress the recording files.

Check whether the recording files exist.

200

0300046

The mount path corresponding to the drive letter does not exist.

Check the file path.

200

0300047

Upload file to OBS/LSS failed

Check whether the OBS/LSS service is normal.

200

0300048

In CTI pool mode,the value of ccfs.uap.id cannot be empty

Check whether the value of ccfs.uap.id in the /home/ccfsapp/webapps/ccfsapp/WEB-INF/classes/config/servicecloud.base.properties configuration file is empty.

200

0300049

In CTI pool mode,the value format of ccfs.uap.id is incorrect

Check whether the value format of ccfs.uap.id in the /home/ccfsapp/webapps/ccfsapp/WEB-INF/classes/config/servicecloud.base.properties configuration file is correct.

The value format is {Mount directory},{UAP node ID}.