Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Real-time Quality Control/ Agent Monitoring
Updated on 2023-09-27 GMT+08:00
View PDF
Share

Agent Monitoring

  • Identifier

    QC_AgentState_Notify

  • Function

    Indicates the monitoring (inspection) event of an agent.

  • Additional information

    agentname: employee ID or user name of an agent.

    subtype: state or operation of the agent that is monitored.

  • Example

    {"eventType":"QC_AgentState_Notify","workNo":"107","content":{"subtype":"QC_AgentState_Login","monitoredagent":"108","agentname":"108","mediaserver":"CtiServer","jsonKey":["subtype","monitoredagent","agentname","mediaserver"]},"jsonKey":["eventType","workNo","content"]}

    Values of subtype are as follows:

    QC_AgentState_Login: sign-in event of the agent that is monitored

    QC_AgentState_Logout: sign-out event of the agent that is monitored