Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Media Capability Check
Updated on 2023-09-27 GMT+08:00
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Media Capability Check

  • Identifier:

    AgentEvent_UserMediaAbility

  • Function:

    In the scenario where an agent calls a user, when the agent calls the user, the agent receives this event and determines whether the user's mobile phone supports the video capability.

  • Additional information:

    userAbility: call capability, where 1 indicates that the mobile phone supports audio, and 3 indicates that the mobile phone supports audio and video.

    callId: unique ID of the call.

  • Example:

    {"eventType":"AgentEvent_UserMediaAbility","workNo":"20011","content":{"userAbility":"1","callid":"1456403745-23"}}

    1. For the CTI, choose web configuration console > system configuration > software parameters and set P10 to 1.

    2. For the UAP, set bit 14 of software parameter 955 to 0.