Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Agent State/ Entering the Busy State Successfully
Updated on 2023-09-27 GMT+08:00
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Entering the Busy State Successfully

  • Identifier

    AgentState_SetNotReady_Success

  • Function

    This event indicates that an agent enters the busy state successfully.

  • Additional information

    reason indicates the busy reason code transferred when the request for entering the busy state is sent. If there is no busy reason code, the value 0 is returned. The value 7 indicates that the agent releases the call.

  • Example

    {"message":"","retcode":"0","event":{"eventType":"AgentState_SetNotReady_Success","workNo":"49997","content":{"reason":"200"}}}