Answering an Agent Conference Call

Prerequisites

• The agent has signed in.
• The agent has received the AgentConf_Ringing event.

Description

This interface is used by an agent to answer the conference call after the agent receives the AgentConf_Ringing event.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://ip:port/agentgateway/resource/agentconf/{agentid}/answeragentconf

In the URL, ip indicates the IP address of the agent gateway server, and port indicates the HTTPS port number of the agent gateway server.

Method Name in Logs

answerAgentConf

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	string	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	string	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  None

Response Description

Triggered Event

• AgentConf_SelfJoinResult
• AgentMediaEvent_Record

AgentConf_ParticipantChanged

Error Code

• 000-002
• 100-006
• 100-007
• 101-001

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  None

• Response parameter

  {
    "result": {},
    "message": "success",
    "retcode": "0"
  }