Help Center/ Customer Engagement Center/ API Reference/ Monitoring Interface Reference/ About This Document
Updated on 2025-11-13 GMT+08:00
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About This Document

Overview

This document describes the CC-CMS interfaces of the WebService type provided by the CTI platform and its usage instructions for third-party service customization personnel.

Intended Audience

This document is intended for third-party business customization personnel.

Symbol Conventions

The symbols that may be found in this document are defined as follows.

Symbol

Description

Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not avoided, could result in equipment damage, data loss, performance deterioration, or unanticipated results.

NOTICE is used to address practices not related to personal injury.

Calls attention to important information, best practices and tips.

NOTE is used to address information not related to personal injury, equipment damage, and environment deterioration.

Privacy statement

This product provides secondary development capabilities and some of the interfaces are involved in processing customers' personal data (such as mobile numbers and consumption records). You are allowed to provide or develop corresponding functions based on the business requirements and within the purpose and scope permitted by laws and regulations. During the customization development, you are obligated to take considerable measures to ensure that the personal data of customers and content for communication are fully protected. The measures include but are not limited to the following:

  • Collect and process individual data only for required businesses.
  • Do not provide hidden channels for accessing the system without being authenticated based on normal mechanisms.
  • Do not record sensitive data that may cause economic loss to customers, such as user password (plaintext or ciphertext) and bank account, in logs.