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UGO.10010004 Failed to load the database certificate
Updated on 2025-06-07 GMT+08:00
UGO.10010004 Failed to load the database certificate
Description
The database certificate failed to be loaded.
Possible Causes
The database certificate file fails to be read.
Handling Suggestion
- Take a screenshot of the error.
- In the upper right corner of the console, choose Service Tickets > Create Service Ticket and contact the customer service.
Parent topic: Collection Errors
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