Help Center/ Database and Application Migration UGO/ User Guide/ Error Codes/ Collection Errors/ UGO.10010005 Failed to collect database objects
Updated on 2025-06-07 GMT+08:00

UGO.10010005 Failed to collect database objects

Description

Database objects failed to be collected.

Possible Causes

  • The database service is unavailable.
  • The UGO server and database is disconnected due to network glitches.

Handling Suggestion

  1. Check whether the database is available.
  2. Check the network between the UGO and database servers.
  3. Take a screenshot of the error.
  4. In the upper right corner of the console, choose Service Tickets > Create Service Ticket and contact the customer service.