Updated on 2026-10-26 GMT+08:00

Customizing the Work Item Type Process

Custom work item status transition is related to the workflow set in Configuring Work Item Type Templates. The status transition varies according to the workflow configuration. The following uses the FSR status transition as an example. The FSR has three statuses: Initial, Processing, and Completed. Figure 1 shows the complete status transition process.

Figure 1 FSR status transition flowchart

Table 1 describes operations in each status.

Table 1 FSR status transition description

Status

Description

Initial

When an FSR status transition is created, the status is Initial by default.

Processing

After the FSR in the Initial status is processed, the status changes to Processing.

Completed

After the FSR is processed, the status changes to Completed.

For details about how to modify or create a workflow plan for a custom work item, see Creating a Workflow for a Work Item Type.