Managing Knowledge Bases

Adding and Deleting Documents in the Knowledge Base

1. Log in to the agent development platform.
2. In the navigation pane, choose Workstation. Click the Knowledge tab.
3. Click the required knowledge base. The details page is displayed.
   • Add knowledge documents to the knowledge base. Click Continue Upload in the upper right corner to upload local documents to the current knowledge base.
   • Delete a knowledge document from the knowledge base. On the Knowledge Document tab page, click Delete in the Operation column to delete the current knowledge document.

Enabling or Disabling a Knowledge Base

1. Log in to the agent development platform.
2. In the navigation pane, choose Workstation. Click the Knowledge tab. Click the icon in the upper right corner of a knowledge base card to view the knowledge base status. Click Enable or Disable to enable or disable the knowledge base.
3. Click the required knowledge base. The details page is displayed. Click Enable or Disable in the upper right corner.

A knowledge base can be referenced in applications and workflows only when it is enabled.

If a knowledge base that has been referenced by applications or workflows is disabled, no search result is returned. Exercise caution when performing this operation.

Obtaining a Knowledge Base ID and Deleting a Knowledge Base

1. Log in to the agent development platform.
2. In the navigation pane, choose Workstation. Click the Knowledge tab.

• Click > Copy ID to obtain the current knowledge base ID.
• Click > Delete to delete the current knowledge base.
  

  Deleting a knowledge base is a high-risk operation. Before deleting a knowledge base, ensure that the knowledge base is no longer used.