Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ OpenEye Help Document/ Installation Description
Updated on 2025-01-23 GMT+08:00
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Installation Description

  • The requirements of installation scenarios are as follows:
    1. Install the OpenEye directly. In this scenario, the OpenEye is not installed before.
    2. Upgrade the OpenEye. You need to uninstall the OpenEye of the original version and install the new version.
  • The requirements of installation environments are as follows:
    1. Windows 10 or Windows 11 environment: 2-core, 2.6 GHz or higher CPU and 4 GB memory or higher; .NET Framework 4.5.2 or later; and Visual C++ runtime environment.

      If the .NET Framework 4.5.2 and Visual C++ plug-ins are not installed in the installation environment, download the installation packages from the following websites, double-click the installation packages, and install the plug-ins following the installation steps.

      • .NET Framework 4.5.2: https://dotnet.microsoft.com/en-us/download/dotnet-framework/net452

        Click the Runtime installation package in Offline installer for installation.

      • Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

        Select the Visual Studio 2015 and Visual Studio 2010 installation packages for installation.

    2. China-made environment: Phytium Arm chip (D2000) + UOS V20 1050; Zhaoxin x86 chip (4-core) + UOS V20 1050; or Phytium Arm chip (D2000) + Kylin V10 SP1.
    3. Device requirements:
      • CPU frequency: 2.3 GHz or above.
      • Remaining memory: 4 GB or more memory and 1 GB or more free memory.
      • Available disk space: 1 GB or more free space in the /opt/apps directory. If logs are continuously captured, it is recommended that the space be 5 GB or above.
      • Other devices: camera of 720p at 30 Hz, PC with built-in audio card, and NIC of 100 Mbit/s or higher (1000 Mbit/s recommended).
  • To obtain the OpenEye installation package, go to the AICC software download page on the support website, click a desired AICC version, obtain the OpenEye installation package based on the operating system version in the software list, decompress the OpenEye installation package, and obtain the installation program.
    • The installation package for the Windows operating system is OpenEye_xx.c.zip, for example, OpenEye_V2.0.zip.
    • The installation package for the UnionTech operating system is openeye_x.x_amd64_uos.zip or openeye_x.x_arm64_uos.zip, for example, openeye_2.0_amd64_uos.zip.
    • The installation package for the Kylin operating system is openeye_linux.zip or openeye_linux_x86.zip.

    After obtaining the software package, you must verify the integrity of the package. For details, see Verifying Software Package Integrity. Only verified software packages can be deployed.

In the current version, the Authenticate Administrator function is supported in the general settings of the OpenEye. If authentication is enabled, install the OpenEye as an administrator.