Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Cases/ Administrator Guide/ Case Configuration/ Customized Case Field
Updated on 2024-10-12 GMT+08:00
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Customized Case Field

An enterprise can flexibly set fields based on the business scenario.

Prerequisites

  • The Case 2.0 feature has been enabled for the tenant space.
  • You have the Case Configuration permission.

Procedure

  1. Sign in to the AICC and choose Configuration Center > Case Configuration 2.0 > Case Configuration > Case Field.
  2. Click Create. In the Create dialog box, set field parameters as required.

    Figure 1 Create

  3. Click .
  4. (Follow-up operation) Choose Case Configuration > Case Template and click Config corresponding to a template. The new field is displayed under Custom Field. Drag the field to the Container area so that it is referenced by the template.

    Figure 2 Configure Case Template

Parent topic: Case Configuration