Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Managing Consultation Tables

Updated on 2024-10-12 GMT+08:00

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Managing Consultation Tables

A consultation table stores business consultation information. When handling businesses, an agent can look up in a consultation table to answer business questions.

Managing Consultation Table Templates
A consultation table template, similar to a data table, can be referenced during consultation table data creation.
Managing Consultation Table Data
Tenant administrators can configure consultation table data.
Consultation Table Lookup
During business handling, an agent can look up in a consultation table to answer business questions.

Parent topic: Configuring the Knowledge Base

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