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Querying Historical Contacts
Updated on 2023-09-20 GMT+08:00
Querying Historical Contacts
Context
The latest three contact records are displayed by time. Contact records can only be displayed by time.
Procedure
- When you click a contact record to view its details, the contact record details page is displayed.
- When you enter a handled number for query, the contact records of all handled numbers in the last seven days are queried.
- When you click More, the contact records generated for the handled number in the last seven days are displayed.
On the Contact Record page, an agent can click Play to play the recording of a contact record without sign-in.
Parent topic: Performing Other Agent Operations
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