Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Inspections/ Managing Manual Inspections/ Managing Inspection Object Types
Updated on 2024-10-12 GMT+08:00
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Managing Inspection Object Types

Inspection category management includes the definition of inspection levels and inspection category items for different object types. When creating an inspection task, you need to select an inspection object type.

Context

You can define different object types based on agent capabilities or businesses. For example, you can define common and VIP frontend and backend agents, and define different inspection levels and categories for different object types.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Quality Management > Inspection Object Type.
  2. Click to add an inspection object. Set basic information, inspection levels, and category items as prompted, and click Save.

    Figure 1 Page for creating an inspection object type

  3. Set inspection object parameters.

    1. Set Name and Description.
    2. Click Add and set the parameters in the Inspection Level area.
    3. Click Select Category Item and select category items.

  4. Click Save. The inspection object configuration is complete, and a saving success message is displayed.