Configuring Dynamic Data Tables

Prerequisites

The system administrator has enabled the Data customization feature for the tenant space.

Business Scenario

When an enterprise tenant needs to store small-scale customer data in the call center, the AICC provides a customized dynamic data table to store customer information. Based on the customized page, the uploaded customer information can be automatically queried when an inbound call is made. For details about how to customize a page, see Configuring Pages.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion and Integration > Basic Table.
2. Click New. The Creating a Base Table dialog box is displayed.
3. Set dynamic data table parameters.
   Figure 1 Creating a Base Table
   
   

   A maximum of five dynamic data tables can be created.

   • Table Name (mandatory): Enter a customized dynamic data table name. The table name cannot contain special characters and can contain a maximum of 64 characters.
   • Description (optional): Enter a dynamic data table description. The description cannot contain special characters and can contain a maximum of 1024 characters.

4. Click Save.
5. On the Basic Table page, click Field Settings corresponding to the new dynamic data table to configure fields for the dynamic data table.
6. Click New. In the Creating a Field Column dialog box, set parameters, as shown in Figure 2.
   Figure 2 Creating a Field Column
   
   

   A maximum of one index field, 30 common fields, and 20 encrypted fields can be created.

   • Field Name: This parameter is mandatory. The table name cannot contain special characters and can contain a maximum of 64 characters.
   • Used as index: This parameter is mandatory.

     The options are as follows:

     • : yes
     • : no
     

     If Used as index is set to Yes, the field cannot be encrypted and is mandatory.

   • Encrypted: This parameter is mandatory.

     The options are as follows:

     • : yes
     • : no
     

     If the data is personal or sensitive data, set this parameter to Yes to ensure data security.

   • Mandatory: This parameter is mandatory.

     The options are as follows:

     • : yes
     • : no
   • Field Type: This parameter is mandatory. The options are String, Number, Date, DateTime, and Dictionary.
   • Field length: This parameter is mandatory. The value ranges from 1 to 256.
   • Masked: This parameter is mandatory. The options are Yes and No.
     

     If the data is personal or sensitive data, set this parameter to Yes to ensure data security.

   • Mask style: This parameter is mandatory when Masked is set to Yes. The following uses 1234567890 as an example to describe the options.
     • Reserve last four digits: ******7890 is displayed.
     • Reserve first four digits: 1234****** is displayed.
     • Mask last four digits: 123456**** is displayed.
     • Mask first four digits: ****567890 is displayed.
     • Mask all digits: ********** is displayed.
     • Email mask: The first two digits and the last digit of an email address are reserved, for example, to****3@aabbcc.com.
     • Bank account mask: The first six digits and last four digits are reserved, for example, 620000******1234.
     • ID card number mask: The date of birth and last four digits are masked, for example, 123456************.

7. Click Save.
8. (Optional) Click Top, Up, Down, or Bottom corresponding to a field to adjust the field sequence.
   Figure 3 Basic Table Configuration
   

9. On the Basic Table Configuration page, click Release corresponding to a dynamic data table for which fields have been configured. In the Tips dialog box, click OK to publish the dynamic data table.

Follow-up Procedure

You can perform the following operations on a dynamic data table in Draft state:

• Click Edit to modify the dynamic data table name and description.
• Click Field Settings to configure fields for the dynamic data table.
• Click Delete to delete an unnecessary dynamic data table.
• Click Release to enable a dynamic data table for which fields have been configured.

You can perform the following operations on a dynamic data table in Release state:

• Click Field Settings to configure fields for the dynamic data table.
• Click Withdraw to update the dynamic data table status to Draft.
• Click Discard to update the dynamic data table status to Discard.

You can perform the following operations on a dynamic data table in Discard state:

• Click Field Settings to configure fields for the dynamic data table.
• Click Delete to delete an unnecessary dynamic data table.

• Only dynamic data tables in Release state can be referenced by pages.
• Dynamic data tables in Release state cannot be deleted. Only dynamic data tables in Draft or Discard state can be deleted.