Configuring Screen Pop-ups

Prerequisites

A system administrator has configured a third-party URL.
You have configured internal pages. For details, see Configuring a Page.

Procedure

Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion Management > Screen Pop-Up.

Screen pop-up configuration support two page types: Audio/Video and Multimedia.

Pop-up pages can be integrated into the agent workbench. For example, an Audio/Video pop-up page can be integrated into the Audio and video workbench, and a Multimedia pop-up page can be integrated into the Online Chat Workbench.

Click New. On the New Incoming Call Screen Pop-up page that is displayed, configure screen pop-up information.

You can configure a maximum of five Audio/Video pop-up pages and a maximum of five Multimedia pop-up pages.

You can configure internal and external pages for the Audio/Video type, but can only configure external pages for the Multimedia type.

Figure 1 Internal page

Figure 2 External page

**Table 1** Inbound call screen pop-up parameters
Parameter	Description
Page Name	Page name, which is customized.
Page type	The options are as follows: Internal page External page
Open Mode	The options are as follows: Embed (By default, internal pages can be opened only in this mode.) Independently opened
Config Page	This parameter is mandatory when Page type is set to Internal page. The value is the page customized and released in Configuring a Page.
Access Address	This parameter is mandatory when Page type is set to External page. The value is the third-party URL configured by the system administrator. CAUTION: For example, if this parameter is set to https://www.huawei.com, the transferred URL is actually https://www.huawei.com?callerNum=400124&calledNum=88880344&callid=1574662344-400&mediaType=1&callType=1&workNo=1511. The following parameters are added by default: callerNum: calling number calledNum: called number callid: ID of the current session mediaType: media type. The options are 1 (voice) and 5 (multimedia). callType: call type. The options are 0 (inbound call) and 1 (outbound call). workNo: platform agent ID
Integration Type	This parameter is mandatory when Page type is set to External page and Open Mode is set to Embed. The options are as follows: URL GET REQUEST Parameter: The page is integrated by setting screen pop-up parameters. For details, see Scenario 1: Integration by Using a URL (in GET Parameter Transfer Mode). URL POST REQUEST Parameter: The page is integrated by setting screen pop-up parameters and processing form data. For details, see Scenario 2: Integration by Using a URL (in POST Parameter Transfer Mode). Web API: The page is integrated using AICCSupport.js. For details, see Scenario 3: Integration by Using a URL (in Page JavaScript Invocation Mode).

Click Submit.
(Optional) Set screen pop-up parameters for an external page.
If screen pop-up parameters are not set, the following six parameters are transferred by default: callerNum, calledNum, callid, mediaType, callType, and workNo.
1. Select the configured inbound call screen pop-up and click Config. The page for setting external access address parameters is displayed.
2. Click New to add screen pop-up URL parameters to be transferred. A maximum of 10 parameters can be added.
3. Set UrlParamName (screen pop-up URL parameter), RelSysParamType (type of an associated system data parameter), and RelSysParamName (associated system data parameter).
  - Call Data
    Figure 3 Selecting Call Data
    
    The value of RelSysParamName can be:
    - callerNum: calling number
    - calledNum: called number
    - callid: ID of the current session
    - mediaType: media type. The options are 1 (voice) and 5 (multimedia).
    - callType: call type. The options are 0 (inbound call) and 1 (outbound call).
    - workNo: platform agent ID
  - Channel Associated Data
    Figure 4 Selecting Channel Associated Data
    
    The value of RelSysParamName is customized.
4. Click Submit. Click Return to return to the screen pop-up page.
Select the configured pop-up page and click in the Enable column to enable the pop-up page.
If multiple inbound call screen pop-ups are enabled, click Up or Down in the Operation column to adjust the pop-up sequence of a screen pop-up. The screen pop-up on the top of the list pops up first.