Help Center/ My Account/ User Guide/ Real-Name Authentication/ Individual Real-Name Re-authentication/ Changing the Owner of an Individual Account to Another Individual
Updated on 2024-11-26 GMT+08:00
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Changing the Owner of an Individual Account to Another Individual

Fill in an application form and upload two sets of materials: the ones for the previous authentication and the ones for the re-authentication.

Precautions

  • An individual account must not be in arrears if the individual user wants to be re-authenticated as another individual. If it is in arrears, pay off the arrears before re-authentication.
  • New individual users must upload one of the following certificates for real-name authentication: passport, ID card, Mainland Travel Permit for Hong Kong and Macao Residents or for Taiwan Residents, Residence Permit for Hong Kong and Macao Residents or for Taiwan Residents, or non-Chinese driver license.
  • Both original and new individual owners need to sign on the application form and upload their materials.

Procedure

  1. Go to the Basic Information page and click View/Change in the Authentication Status row.
  2. Click Modify Individual Authentication Information.

    A message is displayed requesting you to confirm the re-authentication.

  3. Click OK.
  4. Upload authenticated ID card materials to confirm your identity and upload the change application form.

    The following uses the ID card as an example for your reference.

    The application form template is in Word format and cannot be directly uploaded. Please convert or scan it as a PDF before uploading.

  5. Click Next.
  6. Fill in the new individual information and upload required authentication materials.

  7. Click Submit. The review progress page is displayed.

    The authentication review will be completed within three working days. The change will be applied after the request is approved.