Help Center/ My Account/ User Guide/ Partner/ Disassociating from a Partner/ How Does a Customer Associated with Its Partner in Reseller Model Request Disassociation?

Updated on 2024-12-23 GMT+08:00

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How Does a Customer Associated with Its Partner in Reseller Model Request Disassociation?

A customer associated with a partner in the Reseller model can request disassociation in account center.

Only one disassociation request can be initiated by a customer within a 3 month period.
If the account of a customer has orders waiting to be paid by the partner, they need to cancel the orders or contact the partner to pay the orders before disassociating from the partner.
For customers associated with a partner in the Reseller model, they cannot apply to disassociate from the partner if they are in one of the following conditions:
- If the account of a customer is an enterprise master account, and the account is associated with independent accounting members, the customer needs to disassociate from all independent accounting members before disassociating from the partner.
- A customer's account is in arrears. The customer needs to contact the partner to increase the credit limit to write off the arrears before disassociating from the partner.
- A customer has valid RIs or a partner support plan. In this case, the customer needs to unsubscribe from the RIs or the partner support plan before disassociating from the partner.
- The customer has not set the currency. To disassociate from a partner, the customer needs to go to the account center and set a currency first.
- A customer has an effective special commerce contract. In this case, the customer needs to contact the partner offline to handle it before applying for canceling the association relationship.

Procedure

The My Partner page is displayed.
Click More Operations > Disassociate at the bottom of the page.

You can also click Operation Log to view the operation records of the association between you and the partner.
If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.

If the account fails the check, handle the failed items as prompted. Then check the account again.
Enter the text message verification code and click OK.

The system displays a message indicating that the application for canceling the association with the partner has been submitted. After your partner completes the processing, you will be notified of the processing result at the first time. Please wait.