Help Center/ Professional Services/ Service Overview/ Consulting and Planning/ IaaS Adoption Planning and Design/ Statement of Work (SOW)
Updated on 2024-11-25 GMT+08:00
View PDF
Share

Statement of Work (SOW)

Service Overview

The advantages of cloud are gradually accepted and recognized by various enterprises. More and more enterprises are gradually migrating their business systems to the cloud. The era of enterprises fully embracing cloud migration has arrived. However, there are still situations where enterprises are uncertain about their needs and positioning when they first migrate to the cloud and use the cloud. Enterprises have no way to find a comprehensive professional team.

Huawei Cloud have no unified entry point to introduce. To supplement the professional service capabilities of early research, planning and design of cloud migration solutions, solve the pain points of cloud migration solutions, and accelerate enterprise cloud migration, Huawei Cloud launched the IaaS adoption planning and design (IaaSAPD) service. Through IaaSAPD, enterprises can understand the objectives and concepts of Huawei Cloud architecture design, enhance IT personnel's understanding of the cloud to support Accelerate enterprise digital transformation. According to the current business status of the enterprise, it can also give the enterprise suggestions for cloud architecture design and cloud migration, enhancing the enterprise's confidence in cloud migration.

Service Content

L4.5

L6

Service Content

Applicable Scenarios

IaaS Survey and Evaluation

IaaS Survey and Evaluation-Basic
  1. Based on the full communication and demonstration of LandingZone at the presales stage, this service collects all the input parameters required to meet customer requirements on LandingZone, including the customer's organizational structure, resource group division, VPC network, security protection, compliance auditing, financial management, O&M management, Infrastructure as Code (IaC)-based automation solution, etc.
  2. This service surveys the enterprise organizational structure and business architecture, combines the Well-Architected Framework methodology to evaluate and diagnose the enterprise IT platform from multiple dimensions such as security, reliability, performance efficiency, cost optimization, sustainability, and operational excellence, provides optimization suggestions for current problems, and outputs a professional report on platform readiness survey and evaluation.

This service is mainly aimed at enterprises that have the cloud migration demand for digital transformation, lack confidence, and need basic evaluation and diagnosis due to the large volume and complex structure of related cloud resources.

IaaS Survey and Evaluation-Incremental Package

Prerequisite: The IaaS Survey and Evaluation-Basic should be purchased first.

Additional survey and evaluation is required for complex customer business systems.

This service is mainly aimed at enterprises that have the cloud migration demand for digital transformation, lack confidence, and have a large volume and complex structure of related cloud resources. The basic edition should be purchased first before purchasing the incremental package to provide additional duration of evaluation and diagnosis.

IaaS Plan and Design

LandingZone Consultation and Planning

Prerequisite: The IaaS Survey and Evaluation should be purchased first.

  1. Basic design: Clarify the scope of requirements after the survey, mainly reflected in the multi-account design, financial management, network management, compliance audit, etc., design technical solutions for the above requirements, and ensure that the set technical solutions can be implemented.
  2. Demonstration and empowerment: Demonstrate the construction environment of LandingZone on the cloud, produce the basic construction, and complete basic empowerment for customers.

This service is mainly for customers who have needs for LandingZone. Based on the survey and evaluation results and customer demands, the IaaS Survey and Evaluation-Basic should be purchased first. Customers need help in designing the cloud deployment architecture and planning LandingZone.

IaaS Plan and Design-Standard

This service surveys and evaluates the overall status of the enterprise platform, and sorts out customers' problems on architecture based on the Well-Architected Framework and CMF methodologies to provide the following design solutions:

  1. Design for cloud deployment architecture: This solution is used to plan and design from the aspects of infrastructure computing, storage specifications, hierarchical networking, as well as database service selection, network planning, cluster division, management and control.
  2. Design for cloud O&M architecture: Based on the best practices of SRE O&M, this solution targets all the resources on Huawei Cloud, customizes O&M systems in the cloud era for enterprise, and covers daily O&M activities such as monitoring, logging, and alarming.
  3. Design for cloud security architecture: Based on network, host, and data, this solution helps enterprises design a security architecture for technology implementation, and combines with an effective security governance, ensuring safe and reliable cloud operations of enterprises.

This service is mainly for customers who have cloud deployment architecture and security O&M architecture design needs. Based on the survey and evaluation results and customer demands, the IaaS Survey and Evaluation-Basic should be purchased first. Customers need help in designing cloud deployment architecture, advanced version of LandingZone, cloud O&M architecture, cloud security architecture, and application migration solutions.

IaaS Plan and Design-Professional

Prerequisite: The IaaS Survey and Evaluation-Standard should be purchased first.

The following designs are added based on the content of the standard edition:

  1. Cloud-based reliability planning: Based on aspects such as business impact and risk analysis, feasibility and cost analysis, and referred to the disaster recovery construction and O&M situation from peers, it helps enterprises plan and design the disaster recovery strategy, technical architecture and recovery plan to ensure the reliability of the cloud business.
  2. Planning of cost optimization management: This design helps enterprises establish a business-based allocation architecture and establish a cost forecasting and warning mechanism, and helps enterprises design and plan the cost optimization management through resource rightsizing and architecture optimization.
  3. Design of migration and cutover verification solution: Based on business cloud migration scenarios, it conducts multi-level, cross-domain, and full-scenario analysis in stages on the cloud services, solutions, deployment solutions, data migration solutions, quantity switching solutions involved in the cloud migration business. Migration and cutover verification solution planning and design are carried out based on ensuring lossless data, reliable performance, and seamless business cloud migration.
  4. Planning of big data and data warehouse migration: Based on the basic cloud environment and enterprise application features, smooth migration to Huawei Cloud and big data architecture upgrades are recommended.

This service is mainly for customers who have a complex application system. Based on the survey and evaluation results and customer demands, the IaaS Survey and Evaluation-Basic should be purchased first. Customers need help in designing cloud deployment architecture, advanced version of LandingZone, cloud O&M architecture, cloud security architecture, application migration solution, cloud reliability planning, cost optimization management, migration and cutover verification solution, and big data and data warehouse migration planning.

IaaS Plan and Design-Incremental Package

Prerequisite: The IaaS Survey and Evaluation should be purchased first.

Additional planning and design is required for complex customer business systems.

The customer's application system is complex and requires extra planning and design workload.

IaaS Environment and POC Plan

IaaS Environment and POC Plan- Standard

HUAWEI CLOUD uses an expert team to provide customers with one-stop cloud infrastructure environment planning and configuration services, helping customers design a cloud architecture that meets service requirements, helping customers build and configure basic environments, and ensuring efficient running of customers' services on the cloud. Verify the feasibility of migrating one to three key applications and improve service flexibility and scalability through cloud platform deployment.

Based on the customer's POC requirements, provide POC environment planning and resource allocation, complete POC environment setup and configuration, complete POC tests based on the POC solution design, and output POC test reports to provide technical support for future POC environments.

IaaS Environment and POC Plan- Incremental package

The customer's service system is complex, which requires additional environment planning and configuration workload.

The customer's application systems are complex and require additional POC planning workload.

Inter-Region Network Acceleration Plan

Inter-Region Network Acceleration Plan and Service Package- Basic

HUAWEI CLOUD uses an expert team to provide customers with a one-stop network acceleration solution from requirement assessment to design and implementation. It comprehensively evaluates customer network requirements (bandwidth, reliability, and security), helps customers customize cost-effective and reliable solutions, and provides one-year inter-region network acceleration service. Ensures stable and efficient cross-region network transmission.

Basic bandwidth (100 Mbit/s, 300 Mbit/s, and 500 Mbit/s) acceleration solutions are provided based on the customer's actual business situation and requirements.

Inter-Region Network Acceleration Plan and Service Package- Incremental

Medium-level bandwidth (1 Gbit/s and 10 Gbit/s) acceleration solutions are provided based on the customer's actual business situation and requirements.

Inter-Region Network Acceleration Plan and Service Package- Advanced

Advanced bandwidth (40 Gbit/s and 100 Gbit/s) acceleration solutions are provided based on the customer's actual business situation and requirements.

Prerequisites

  • Customers need to apply for the IaaSAPD service at least 15 days in advance to evaluate customer business goals and service timelines.
  • When providing customers with the IaaSAPD service, we require customer authorization to perform the service when accessing the business environment of customers, and we also require the cooperation of the personnel from customers, including business status surveys, demand collection, solution design and review, and solution acceptance.

Service Scope

  1. Service Content Covered
    • IaaS survey and evaluation

      This service surveys the enterprise organizational structure and business architecture, combines the Well-Architected Framework methodology to evaluate and diagnose the enterprise IT platform from multiple dimensions such as security, reliability, performance efficiency, cost optimization, sustainability, and operational excellence, provides optimization suggestions for current problems, and outputs a professional report on platform readiness survey and evaluation.

    • IaaS Plan and Design

      This service surveys and evaluates the overall status of enterprise platform, sorts out the customer's design conditions of current cloud deployment architecture, cloud security architecture, cloud O&M architecture, migration solution design, cloud reliability planning solution, visualized management planning solution for costs, big data and data warehouse migration planning solution and migration and cutover verification solution based on the Well-Architected Framework and CMF methodologies, and provides the design solution.

    • IaaS Environment and POC Plan

      Based on the customer's PoC requirements, provide PoC environment planning and resource allocation, complete PoC environment setup and configuration, complete POC tests based on the POC solution design, output POC test reports, and provide technical support for future PoC environments.

    • Inter-Region Network Acceleration Plan

      Understand the current situation and service requirements of enterprise networks and design network acceleration solutions. Based on the network acceleration solution, the network acceleration service is provided for different bandwidth requirements between regions.

  2. Service Content Not Covered
    1. Software design, transformation, installation and deployment that are not within the scope of IaaSAPD, such as third-party security software, application software, and network software purchased by customers.
    2. The cloud service expenditures required for verifying the specific solutions of IaaSAPD shall be borne by customers, such as Entity Relationship (ER), Direct Connection, Virtual Private Network (VPN), Clash for Windows (CFW), Well-Architected Framework, and other cloud service products.
    3. The specific implementation of IaaSAPD is carried out by the cloud service team involved later.
    4. Services beyond the scope of IaaSAPD, such as SecMaster, disaster recovery design, and cloud service (big data, database, etc.) resource usage planning.
  3. Service Regions

    China, Asia Pacific, Latin America, Europe.

Service Process

  1. Service request submission

    The customer submits a service request.

  2. Communication and confirmation on requirements
    • Huawei organizes experts to learn about and evaluate the customer's requirements.
    • Huawei confirms the service scope and delivery objectives with the customer.
  3. Service order confirmation
    • Huawei organizes experts to learn about and evaluate the customer's requirements.
    • Huawei confirms the service scope and delivery objectives with the customer.
  4. Service Order Fulfillment
    • The project is officially initiated.
    • Complete the cloud infrastructure survey and evaluation service.
    • Complete the cloud infrastructure planning and design service.
    • Complete the cloud infrastructure environment and POC planning service.
    • Complete the inter-region network acceleration planning service.
    • Sort out the final deliverables.
  5. Service acceptance
    • Final project acceptance materials are collated.
    • The customer signs the Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project.
    • The project is accepted.

Deliverables

Service

Deliverable

IaaS Survey and Evaluation

Huawei Cloud Adoption Survey and Evaluation Questionnaire

Huawei Cloud Adoption Platform Readiness Analysis (PRA) Report

IaaS Plan and Design

Huawei Cloud Adoption Planning and Design Report

IaaS Environment and POC Plan

Huawei IaaS Environment and POC Planning Solution

Huawei IaaS Environment and POC Test Report

Inter-Region Network Acceleration Plan

Huawei Cloud Adoption Network Acceleration Delivery Report

Responsibility Matrix

  1. Shared Responsibilities
    • Negotiate and confirm specific requirements and objectives.
    • Negotiate and confirm project management plans.
    • Negotiate, confirm, and review solutions.
    • Sign contracts.
  2. Huawei's Responsibilities
    • Huawei specifies a project owner. The customer should be notified of any personnel changes three working days in advance until the project is accepted.
    • Huawei can only use the data authorized by the customer for IaaS Adoption Planning and Design.
  3. Customer's Responsibilities
    • Assign a project owner to assist Huawei Cloud engineers in implementing the service. The project owner is responsible for coordinating and managing personnel, resources, or other matters between the two parties, and reviews and accepts the services provided by Huawei Cloud.
    • Provide business system information, including but not limited to application architecture, deployment architecture, resource quantity, and performance.
  4. Responsibility Division Matrix

    The following table provides responsibility matrix examples and can be modified as needed.

    R: Responsibility; S: Support.

    • IaaS Survey and Evaluation & IaaS Plan and Design

      No.

      Service Process

      Task

      Huawei

      Customer

      1

      Project kickoff meeting

      Communicate with the customer project leader (team), identify and collect requirements, establish expected goals, clarify consulting process, content, alignment of deliverables, identify stakeholders, and develop work plans.

      R

      S

      2

      Concept introduction

      Present cloud adoption solutions and introduce the concepts to customers.

      R

      S

      3

      Status survey

      Conduct an overall survey of the customer's enterprise architecture and application status through interviews and questionnaires to identify pain points and challenges in each domain, collect and summarize relevant documents, and understand and record the status.

      R

      S

      4

      Confirmation for status survey results

      The customer confirms the status survey results.

      S

      R

      5

      Analysis and evaluation

      Comprehensively evaluate the enterprise organizational structure, business architecture, and application cloud migration readiness for customers, complete the enterprise IT platform evaluation, application risk evaluation, cloud migration complexity evaluation, and application cloud migration recommendations based on the readiness evaluation results, and output professional survey and evaluation reports about platform and application readiness.

      R

      S

      6

      Confirmation for analysis and evaluation results

      The customer confirms the analysis and evaluation results.

      S

      R

      7

      Milestone one: acceptance of deliverables Huawei Cloud Adoption Platform Readiness Analysis (PRA) Report.

      The customer confirms the solution within 7 working days. If there is no objection, the acceptance will be completed after signing the deliverable Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project.

      S

      R

      8

      IaaS adoption planning and detailed design

      Based on the Huawei Cloud Adoption Platform Readiness Analysis (PRA) Report, help the customer design a cloud deployment solution, basic LandingZone solution, cloud operation and maintenance (O&M) architecture, cloud security architecture, application cloud migration solution, cloud reliability planning solution, cost optimization management solution, migration and cutover verification solution, and big data and data warehouse migration planning solution.

      R

      S

      9

      Confirmation for planning and design results

      The customer confirms the planning and design report.

      S

      R

      10

      Milestone two: acceptance of the deliverable Cloud Adoption Planning and Design Report.

      The customer confirms the solution within 7 working days. If there is no objection, the acceptance will be completed after signing the deliverable Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project.

      S

      R
    • IaaS Environment and POC Plan

      No.

      Service Process

      Task

      Huawei

      Customer

      1

      Project kickoff meeting

      Communicate with the customer project leader (team), identify and collect requirements, establish expected goals, clarify consulting process, content, alignment of deliverables, identify stakeholders, and develop work plans.

      R

      S

      2

      Concept introduction

      Present cloud adoption solutions and introduce the concepts to customers.

      R

      S

      3

      Requirement survey

      In-depth understanding of enterprise service requirements and existing IT environment to evaluate the feasibility of migration to the cloud

      R

      S

      4

      Solution design

      Design the environment deployment and POC solution based on the requirement analysis result.

      R

      S

      5

      Delivery implementation

      Complete the POC test and verification, and output the POC test report.

      R

      S

      6

      Customer acceptance

      The customer accepts the deliverables.

      S

      R
    • Inter-Region Network Acceleration Plan

      No.

      Service Process

      Task

      Huawei

      Customer

      1

      Project kickoff meeting

      Communicate with the customer project leader (team), identify and collect requirements, establish expected goals, clarify consulting process, content, alignment of deliverables, identify stakeholders, and develop work plans.

      R

      S

      2

      Concept introduction

      Present cloud adoption solutions and introduce the concepts to customers.

      R

      S

      3

      Requirement survey

      In-depth understanding of enterprise network status and service requirements

      R

      S

      4

      Solution design

      Design a network acceleration solution based on the requirement analysis result.

      R

      S

      5

      Delivery implementation

      Provides network acceleration provisioning services for different bandwidth requirements between regions based on the network acceleration solution.

      R

      S

      6

      Customer acceptance

      The customer accepts the deliverables.

      S

      R

Acceptance Criteria

  • Both online and onsite acceptance are supported.
  • The deliverables of each service item must be submitted in compliance with the following criteria. If customers accept the deliverables, they need to sign or seal the Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project and Implementation or click the acceptance link on the Huawei Cloud official website.