What are the service content and scenarios of Huawei Cloud CDN O&M Service?

CDN business consulting in Chinese mainland - Basic

Professional enablement and training, including the basic knowledge and usage guide of CDN, for customers in the Chinese mainland

Customers need enablement and training from Huawei Cloud CDN.

CDN business consulting outside Chinese mainland - Basic

Professional enablement and training, including the basic knowledge and usage guide of CDN, for customers outside the Chinese mainland

CDN business consulting in Chinese mainland - Professional

Customized consulting and training, including enablement, solution formulation, performance enhancement, and troubleshooting, for customers in the Chinese mainland

Huawei Cloud CDN experts provide personalized consulting or training services to meet customer's specific needs.

CDN business consulting outside Chinese mainland - Professional

Customized consulting and training, including enablement, solution formulation, performance enhancement, and troubleshooting, for customers outside the Chinese mainland

CDN operations customization in Chinese mainland

Customized development for service scenarios in the Chinese mainland

Customer requirements exceed the default quotas (such as the number of domain names under a single account and the number of IP addresses in blacklists and whitelists) specified on the console. CDN experts need to evaluate the requirements and adjust the quotas based on service scenarios.

Customers require feature personalization, such as special log formats, anti-leeching requirements, origin pull rules, video seek, and authentication rules. CDN experts need to evaluate the requirements and design and develop solutions based on service scenarios.

Customers require an API quota (such as URL purge and file prefetch) which exceeds the rated quota on the official website, or they want to open non-standard ports.

For complex customer service logic, the script customization capability can be opened in each phase including request access, origin pull, and response. Scripts can be provided as plug-ins to implement stable and fast deployment on the entire network.

CDN operations customization outside Chinese mainland

Customized development for service scenarios outside the Chinese mainland

CDN integrated configuration in Chinese mainland

For customers in Chinese Mainland who use services for the first time or migrate services on a large scale, solve problems such as low configuration efficiency, large migration volume, platform infrastructure selection and adaptation, and delivery difficulties, ensuring quick service rollout.

When a customer migrates services from competitors, CDN experts need to guide, analyze, evaluate, and assist in basic domain name configuration and complex configuration based on customer requirements. Configuration items include but are not limited to: (a) feature implementation, such as flexible origin pull beyond the console configuration scope, (b) domain name usage display, for example, the customer needs to display status codes, IPv6 bandwidth, and bandwidth after the floating coefficient is presented on the console.

Migration assurance

Before the migration: (a) Check domain name configuration items based on the configuration list provided by the customer, and perform internal tests or grayscale verification to ensure that the functions are complete and available. (b) Analyze the customer's service scenarios in detail and check items such as whether the quotas for purge and prefetch meet the requirements, whether the average file size is consistent with the service type, and whether large resources need to be prefetched. (c) Check origin servers.

During the migration: Make a step-by-step migration plan based on customer services, for example, migration by region and carrier.

After the migration: Configure fine-grained alarms and check the service status.

Initial access optimization for domain names: (a) Provide guidance and support for domain name configuration. (b) Deploy quality points of presence (PoPs) for precise nearby access. (c) Optimize the performance metrics that the customer is concerned about. For example, optimize the download rate and latency at the congestion control algorithm and protocol stack layer.

Platform infrastructure delivery support: Provide end-to-end delivery services based on the customer's requirements on platform infrastructure configuration planning, device selection, and adaptation during node construction to ensure that customers can quickly complete CDN platform infrastructure deployment.

CDN integrated configuration outside Chinese mainland

For customers outside China to use services for the first time or migrate services on a large scale, solve problems such as low configuration efficiency, large migration volume, platform infrastructure selection and adaptation, and delivery difficulties, ensuring quick service rollout.

CDN assurance in Chinese mainland

Dedicated and high-quality monitoring, maintenance, and emergency response for major events in the Chinese mainland, such as service bursts, large-scale launches, and live sports

Customers need dedicated and high-quality monitoring, maintenance, and emergency response for major events such as traffic bursts, large-scale launches, live sports, and comprehensive O&M support.

Evaluate resource redundancy in advance for customer services by province and carrier to ensure abundant resources.

Analyze customers' daily services and configure fine-grained alarms from the overall domain name dimension and domain name + PoP dimension to monitor domain name access changes (bandwidth + QPS fluctuation), abnormal status codes (4xx and 5xx), and service performance fluctuation (such as the time to the first byte and average download speed).

Assign dedicated personnel for monitoring. The professional COC monitoring team of CDN monitors and handles alarms 24 hours a day, seven days a week, and periodically sends inspection reports based on key event assurance (KEA) requirements. During peak hours of major holidays, dedicated O&M personnel ensure service stability, notify customers when a fault occurs, and handle it immediately.

Identify risk items in advance, including but not limited to:

(1) Perform dialing tests on key resources on the entire network three to five days in advance and check whether the service performance is stable. (2) Suspend domain name changes one to two days in advance. If customers require the changes, record the changes in detail and verify the functions after change. (3) Identify other risks, such as whether domain names whose service area covers the Chinese mainland are licensed by the Ministry of Industry and Information Technology (MIIT) of China, HTTPS settings (whether the settings are correct and certificates are valid), and customer account fee.

Prepare emergency solutions for common CDN faults.

Assurance response SLAs: Respond to customer issues within 5 minutes. Start a war room to rectify faults within 30 minutes. For requirements, evaluate the time required.

CDN assurance outside Chinese mainland

Dedicated and high-quality monitoring, maintenance, and emergency response for major events outside the Chinese mainland, such as service bursts, large-scale launches, and live sports

CDN cooperative O&M support in Chinese mainland

Monthly comprehensive assurance, including quality analysis, service access support, and industry consulting, for carriers or VIP customers in the Chinese mainland

Provide monthly comprehensive O&M support for VIP customers, including but not limited to:

Establish a PoP service quality monitoring and evaluation system, periodically output analysis reports, promptly mitigate weaknesses, improve routine monitoring and inspection for PoP devices, detect abnormal devices in advance, and take emergency measures to ensure service stability.

Secure customer services during holidays and major events, support requirement analysis and breakdown and rollout plan tracking and implementation, and provide consultation and Q&A for related features.

Keep customers informed about market trends, news from other customers, and competitor strategies, enabling them to develop user growth plans, stay up-to-date on new CDN technologies, and enhance O&M quality and efficiency.

CDN cooperative O&M support outside Chinese mainland

Monthly comprehensive assurance, including quality analysis, service access support, and industry consulting, for carriers or VIP customers outside the Chinese mainland