Help Center/ Professional Services/ Service Overview/ Cloudification & Implementation/ Database Migration Service/ Statement of Work (SOW)
Updated on 2024-05-10 GMT+08:00
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Statement of Work (SOW)

Service Overview

Database Migration Service provides user, role, permission, schema, and data migration and verification, service tests, performance tuning, and rollout and cutover, all customized to customer requirements. The process is broken down into phases: migration evaluation, solution design, technical verification, migration drill, migration implementation, and acceptance. This process makes it easier for the customer to smoothly migrate their source databases to destination databases.

Service Scope

  1. Service Items Covered

    Huawei will evaluate and clarify migration details, solution design, and data migration, including an evaluation of the workloads involved and the data to be migrated.

  2. Non-Covered Service Items
    • Installation and deployment of application software and databases
    • Connectivity components required for migration
    • Business-related migration performed by the customer, and technical support provided by Huawei

Prerequisites

The customer must submit a request at least 5 working days in advance so that Huawei Cloud can evaluate customer requirements and arrange for the technical experts accordingly.

Service Content

Phase

Description

Migration evaluation

Obtain source database details with customer approval. Assess the feasibility, risks, and resource requirements of database migration.

Planning and design

Verify the hardware devices, network conditions, service requirements, migration plans, and migration/rollback solutions of the database migration based on the collected information, and create a solution that will ultimately be used.

Delivery

Migrate the workloads from the source database to the destination database and optimize performance, ensuring minimal impact on existing applications. After the migration is complete, make sure all applications are running properly.

Acceptance

After the database migration is complete, invite the customer to accept the database migration service.

Scenarios

Category

Source DB Engine

Data Flow

Homogeneous migration

MySQL

  

MySQL -> MySQL/GaussDB(for MySQL)/DDM

DDM/DRDS -> DDM

DDM -> MySQL

PostgreSQL

PostgreSQL -> PostgreSQL

PostgreSQL -> GaussDB primary/standby and distributed

GaussDB primary/standby -> GaussDB primary/standby

GaussDB primary/standby -> GaussDB distributed

GaussDB distributed -> GaussDB distributed

MongoDB

  

MongoDB -> Huawei DDS (compatible with MongoDB)

(Replica set to replica set, replica set to cluster, and cluster to cluster)

MongoDB -> GaussDB(for Mongo)

SQL Server

SQL Server -> SQL Server

Redis

Redis ->GaussDB(for Redis)

Heterogeneous migration

Oracle

Oracle -> MySQL /GaussDB(for MySQL)/DDM

Oracle -> GaussDB primary/standby and distributed

Oracle -> PostgreSQL

MySQL

MySQL/GaussDB(for MySQL)/DDM -> Oracle

MySQL -> PostgreSQL

MySQL -> GaussDB distributed

PostgreSQL

GaussDB distributed -> MySQL

GaussDB primary/standby and distributed -> Oracle

Service Process

This service can be roughly divided into four parts: migration evaluation, planning and design, delivery, and acceptance.

Responsibilities

No.

Phase

Huawei

Customer

1

Project initiation

Initial preparations

S

R

Project kick-off meeting

S

R

2

Migration evaluation

Business system survey

R

S

Source database survey

R

S

Network status

R

S

IT O&M status

R

S

Feasibility assessment

R

S

3

Planning and design

Database migration team setup

S

R

Formulation of an overall database migration plan

S

R

Design of an overall database migration solution

R

S

Design of a database migration implementation solution

R

S

Solution verification

R

S

Risk mitigation plan

R

S

4

Delivery

Migration drills

R

S

Data backup

S

R

User, role, and permission migration

R

S

Schema migration

R

S

Data migration

R

R

Service logic migration

S

R

Application migration and rewriting

S

R

Data validation

R

S

Service testing

S

R

Performance tuning

R

S

Rollout and cutover

S

R

5

Acceptance

Trial run assurance

R

S

Output of deliverables

R

S

Project acceptance report

S

R

R: Responsibility; S: Support

  1. Shared responsibilities
    • Huawei and the customer come together to determine the objectives and scope of Huawei Cloud Database Migration Service.
  2. The customer:
    • Provides detailed and accurate information about requirements, scenarios, and involved business systems.
    • Focuses on meeting project delivery requirements and gathering feedback from management personnel and key service departments.
    • Arranges project principals to attend project meetings, interviews, and seminars.
    • Provides a workplace for Huawei experts and the needed development environments, including the computers and networks.
    • Creates and tops up a Huawei Cloud account for project implementation.
    • Reviews and confirms the service plan and deliverables provided by Huawei.
    • Coordinates with third-party vendors to help Huawei Cloud solve problems encountered during project implementation.
  3. Huawei:
    • After receiving the customer's application, coordinates experts to provide consulting services remotely or on site.
    • Before providing services, prepares a service plan and a BOQ for the customer to confirm.
    • Provides services based on the service plan and creates the deliverables needed.
    • Provides the list of deliverables after services are all complete.
  4. Disclaimer
    • Huawei Cloud takes no responsibility for failure of any third-party device or system caused by the reasons not attributable to Huawei Cloud.
    • The customer shall ensure that the installed operating systems and application software do not infringe on the intellectual property rights or other rights of any third party. If a third party claim is caused by the breach of provisions, the customer shall bear full responsibility.

  

Acceptance Criteria

  1. Acceptance items:

    Project acceptance starts when the following items have been produced:

    • Database Migration Checklist
    • Database Migration Implementation Runbook
    • Database Migration Solution Design
  2. Acceptance process
    • Huawei produces project deliverables and performs a self-check. After the deliverables pass the check, Huawei submits an acceptance application.
    • The customer reviews and signs for all deliverables that meet requirements. If the deliverables do not meet requirements, Huawei modifies them based on comments provided and then resubmits for acceptance.
    • Huawei modifies and resubmits deliverables to the customer for acceptance within five working days when review comments were received.
    • The customer reports the comments to Huawei within five working days when the new deliverables were received. The review can only be executed up to three times. If Huawei does not receive any written comments from the customer within five working days of submission, the deliverables are deemed to have been accepted.

Project Completion

After the acceptance, the customer shall sign the XXX Database Migration Service Report (including its electronic copy) or confirm the acceptance on the official website to finalize the project.