Updated on 2024-05-07 GMT+08:00
How Do I Unfreeze a Cluster?
Cause Analysis
If your account balance is insufficient and fee deduction fails, the retention period starts. During the retention period, the service resources will be frozen and cannot be used, but resources and data are reserved.
Handling Procedure
If the cluster status is Frozen, you need to top up your account to ensure that the account balance is not 0. For details, see How Do I Renew My Subscription? After a cluster is unfrozen, the cluster status changes to available.
Parent topic: Billing FAQs
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