Help Center/ Distributed Database Middleware/ Billing/ Arrears
Updated on 2023-12-14 GMT+08:00
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Arrears

If your configured payment method is unable to pay for your bill, your account will be in arrears. You will need to update you payment method or to top up your account in a timely manner if you want to continue using your DDM instance.

Arrears Reason

If your DDM instance is not billed at a yearly/monthly basis, your account falls into arrears any time you configured payment method is unable to pay for the used resources on the pay-per-use basis.

Arrears Impact

  • Yearly/Monthly

    This is a pre-paid billing mode, so you can continue using yearly/monthly DDM instances even if your account is in arrears. However, you cannot perform operations such as purchasing new DDM instances, upgrading the instance specifications, or renewing DDM instances, because they will generate new expenditures.

  • Pay-Per-Use

    If you are unable to pay a bill for a pay-per-use instance using the configured payment method, the instance enters a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the instance during the grace period. You can view the expenditures on the Overview page of the Billing Center.

    If your account is still in arrears after the grace period ends, the DDM instance enters the retention period and the status turns to Frozen. You cannot perform any operations on the DB instance.

    After the retention period ends, the compute resources (vCPUs and memory) and EIPs will be released and data cannot be restored.

    Figure 1 Lifecycle of a pay-per-use instance
    • During the retention period, you cannot access and use your DDM instance but data in the instance will be retained. The retention period for Huawei Cloud International website is 15 days.
    • During the grace period, you can access and use only some resources of your DDM instance. The grace period for Huawei Cloud International website is 15 days.

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account.

If a DDM instance is no longer used, you can delete it to avoid generating further expenditures.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.