Help Center/ Host Security Service/ FAQs/ Web Tamper Protection/ What Should I Do If WTP Cannot Be Enabled?
Updated on 2025-02-12 GMT+08:00
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What Should I Do If WTP Cannot Be Enabled?

The causes of this problem vary by scenarios.

Insufficient Quota

  • Symptom

    The WTP quota in the selected region is insufficient.

Agent Status Is Abnormal

  • Symptom

    The agent status is Offline or Not installed in the server list on the Web Tamper Protection page.

  • Solution

    Rectify the fault by following the instructions provided in How Do I Fix an Abnormal Agent. Ensure that Agent Status in the server list is Online.

Basic/Enterprise/Premium Edition HSS Has Been Enabled

  • Symptom

    Protection Status is Enabled in the server list on the HSS console.

  • Solution
    Disable HSS and then enable WTP.

    HSS editions include the basic, enterprise, premium, and WTP editions. Before enabling WTP for a server, ensure that basic, enterprise, or premium edition HSS has been disabled for the server.

Protection Was Enabled on the Wrong Page

To enable WTP, choose Web Tamper Protection > Servers.

Figure 1 Adding protected servers
Parent topic: Web Tamper Protection