How Do I Rectify a NetEco-NE Intermittent Disconnection Alarm?

Symptom

Intermittent disconnection occurs due to unstable links between the NetEco and NEs, triggering disconnection alarms.

Possible Cause

The preset duration for alarm masking rules is too short, leading to the fact that lots of disconnection alarms are reported.

Procedure

1. Choose Device Management > Alarm Management > Alarm Settings.
2. In the navigation tree on the left, choose Masking Rule.
3. Create an alarm masking rule, set the alarm retention time, and mask intermittent disconnection alarms.
   1. Click + to create a masking rule for intermittent disconnection alarms.
   2. Select Custom alarm sources in the alarm source area and add communication alarms to be masked in Add Alarm Sources.
   3. Set Duration (s) to ≤ 600 in Advanced Setting.

      This is to mask disconnection alarms that are automatically cleared within 10 min after their generation.

   4. Click OK to save the alarm masking rule.