Help Center/ Customer Engagement Center/ Operation Management - Agent Workbench Integration with Third-Party Web Pages/ Scenario 3: Integration by Using a URL (in Page JavaScript Invocation Mode)/ Overview
Updated on 2023-10-12 GMT+08:00
Overview
AICCSupport.js is used in the scenario where third-party pop-up windows need to be integrated into the voice and video workbench or online chat workbench. During a call, an agent can easily obtain the event parameters passed by the AICC based on the event registration method provided by JavaScript. In addition, an agent can invoke the one-click outbound call API to implement functions such as one-click voice and video calls on the GUI.
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