Development Solutions

Multimedia Channel Access Solution
Self-Service (IVR) Integration Solution
The CEC provides the IVR capability for enterprises. Enterprises can customize IVR flows to meet their own business requirements.
Voice and Video Agent Integration Solution
Enterprises can develop operation pages for agents to answer and process calls, or integrate the agent connection plugins of the CEC into their own pages.
Multimedia Agent Integration Solution
The CEC allows agents to process multimedia requests from users. If an enterprise does not use the CEC agent workbench but uses a self-developed or integrated one, this solution needs to be used to supplement the multimedia request processing capability of agents in the agent operating system.
Screen Pop-up Integration Solution
When an enterprise uses the CEC agent workbench, customer information needs to be displayed on the screen pop-up.
Intelligence Solution
The CEC integrates intelligent functions such as voice chatbot, text chatbot, ASR, and intelligent agent recommendation and notification.
Operations Monitoring and Report Integration Solution
CC-CMS interfaces of the CEC can be used for customized development in the operations monitoring solution.
Automatic Outbound Call Integration Solution
The enterprise administrator imports samples to the automatic outbound call system. The system then automatically executes outbound call tasks according to the policies. Calls successfully connected can be transferred to the IVR, skill queue, or agent.
CDR Download and Recording Backhaul Integration Solution