Multimedia Channel Access Solution

Figure 1 Multimedia connection integration solution

Currently, the CEC supports two multimedia channel access modes: web page and WeChat.

• In web page access mode, enterprises need to develop client apps by themselves. The client applications developed by enterprises integrate the text chat capabilities of the CEC as follows:
  • The CEC lightweight web chat plugins are directly integrated.
  • The web customer service interfaces provided by the CEC using the API Fabric are integrated.

  The following table describes the advantages and disadvantages of the two modes.

  Integration Mode	Workload	Technical Threshold	Definition Personalization
  Lightweight web chat plugin	Light Only JavaScript invoking and a few authentication-related developments are required.	Low	Low Not supported
  Web customer service interface of the API Fabric	Medium	Medium	Medium

• Other social media access methods:
  • In WeChat access mode, enterprises can directly use the WeChat channel capabilities of the CEC.
  • In Facebook access mode, enterprises can directly use the Facebook channel capabilities of the CEC.
  • In Twitter access mode, enterprises can directly use the Twitter channel capabilities of the CEC.
  • In new message access mode, enterprises can directly use the new message channel capabilities of the CEC.
  • In email access mode, enterprises can directly use the email channel capabilities of the CEC.
  • In LINE access mode, enterprises can directly use the LINE channel capabilities of the CEC.
  • In WhatsApp access mode, enterprises can directly use the WhatsApp channel capabilities of the CEC.

  For details about the configuration method, see User Guide.