What Should I Do If a Domain Name Fails to Be Added?

The acceleration domain name is the same as the origin server domain name.

Change either of the domain name and try again. Otherwise, an infinite loop occurs and CDN cannot pull content from the origin server.

The acceleration domain name has already been added.

Use another domain name as the acceleration domain name.

Your account has not completed real-name authentication.

If the service area of your acceleration domain name includes the Chinese mainland, complete real-name authentication and add the domain name again.

The acceleration domain name is restricted.

• If your account is frozen due to domain name violation, submit a service ticket.
• If your account is frozen due to outstanding payments, pay off the outstanding amount and add the domain name again.

The origin server is a subdomain name of the acceleration domain name.

The origin server cannot be a subdomain name of a wildcard domain name that has been added to Huawei Cloud CDN for acceleration. Otherwise, origin pull fails. Change the origin server domain name and try again.