Why Is My Account Balance Deducted Even If I Have Purchased a Traffic Package?

Possible causes:

1. Your CDN services are not billed by traffic.
   • Traffic usage is deducted from the traffic package only when your CDN services are billed by traffic.
2. You are using whole site acceleration.
   • The whole site acceleration fee contains the basic fee for traffic or peak bandwidth and the fee for HTTP and HTTPS requests generated by whole site acceleration. The latter is deducted from your account balance.
3. The service area of your domain names is Global, but you have only purchased a Chinese mainland or International package.
   • A Chinese mainland traffic package can only be used to deduct traffic generated by PoPs in the Chinese mainland. An International traffic package can only be used to deduct traffic generated by PoPs outside the Chinese mainland.
     

     If your account balance is insufficient, you may not be able to use CDN due to arrears. Top up your account to prevent services from being affected by insufficient account balance.

4. The used traffic exceeds traffic package quotas.
   • When your usage exceeds quotas of your purchased traffic packages, the system deducts the fee of additional traffic usage from your account balance on a pay-per-use basis.