Help Center/ Partner Center/ FAQs/ Reseller Customers/ Where Is the Refund Returned After a Customer Associated in the Reseller Model Unsubscribes from a Product? When Will the Refund Arrive?

Updated on 2024-10-15 GMT+08:00

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Where Is the Refund Returned After a Customer Associated in the Reseller Model Unsubscribes from a Product? When Will the Refund Arrive?

Customer	Payment Method	During Association	After Disassociation	Refund Received
Customers associated in the Reseller model	Monthly settlement	N/A	The refund will be returned to the partner account. The customer needs to negotiate with the partner.	The refund will be settled at the end of the month. The refund for unsubscription is included in the bill for the month when the unsubscription is successful.

Customer

Payment Method

During Association

After Disassociation

Refund Received

Customers associated in the Reseller model

Monthly settlement

N/A

The refund will be returned to the partner account.

The customer needs to negotiate with the partner.

The refund will be settled at the end of the month. The refund for unsubscription is included in the bill for the month when the unsubscription is successful.

Parent topic: Reseller Customers

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