Help Center/ Customer Engagement Center/ API Reference/ Case2.0 Interface Reference/ Machine-Machine Interface for Case Configuration/ Querying the Case Type List
Updated on 2025-03-31 GMT+08:00
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Querying the Case Type List

Description

This interface is invoked to query the case type list based on conditions. Fuzzy query by type name, filtering by status, and pagination query are supported. By default, a maximum of 100 records can be displayed on each page.

Method

POST

URI

https://Domain name/service/AICC__Case/1.0.0/openapi/caseType/list (For example, the domain name is service.besclouds.com.)

Request Description

Table 1 Request header parameters

No.

Parameter

Type

Mandatory or Not

Description

1

Content-Type

String

Yes

Request body type, which is JSON

2

access-token

String

Yes

Token for a user to access a tenant space
Table 2 Request body parameters

No.

Parameter

Type

Length (Bytes)

Mandatory or Not

Description

1

typeName

String

128

No

Case type name for fuzzy query

2

status

String

-

No

Type status, which can be Active or Inactive

3

start

Number

-

Yes

Start row number (minimum value: 0)

4

limit

Number

-

Yes

Number of rows returned for the query (minimum value: 1; maximum value: 100)

Response Description

  • Status code: 200
Table 3 Response body parameters

No.

Parameter

Type

Mandatory or Not

Description

1

caseTypes

CaseTypes []

Yes

Case type information. For details, see Table 4.

2

count

Number

Yes

Total number of records that meet conditions
Table 4 CaseTypes parameters

No.

Parameter

Type

Mandatory or Not

Description

1

id

String

Yes

Case type ID

2

typeName

String

Yes

Case template name (which must be unique)

3

description

String

No

Case type description

4

status

String

Yes

Type status

5

caseStatus

String

Yes

Case status. Multiple statuses are separated by commas (,).

6

templateId

String

Yes

Associated case template

7

templateName

String

Yes

Name of the associated case template

8

contentTempalteId

String

No

Associated content template

9

parentId

String

No

Parent type ID

10

isStrictOrder

Boolean

Yes

Whether the strict mode is used

11

creatorName

String

Yes

Creator name

12

createdDate

Datetime

Yes

Creation time

13

lastModifiedName

String

Yes

Last modifier name

14

lastModifiedDate

Datetime

Yes

Last modification time

Example

Scenario: Query the case type list.

URL: https://Domain name/service/AICC__Case/1.0.0/openapi/caseType/list

  • Request header
{
 "Content-Type": "application/json",
 "access-token": "0000000000************7bm63KsRmEztTvyA="
}
  • Request body
{
  "limit": 2,"start": 0
}
  • Response header
{ "connection": "keep-alive",
 "Content-Length": "16",
"Content-Type": "application/json%3Bcharset=UTF-8"}
  • Response parameters
{ "resCode": "0", "resMsg": "Success", "result": {   "caseTypes": [     {       "caseStatus": "y,Completed",       "contentTemplateId": null,       "createdDate": "2023-06-16 10:46:37",       "creatorName": "qianbin001",       "description": "bbb",       "id": "cvmC00000149PQzoNeq0",       "isStrictOrder": false,       "lastModifiedDate": "2023-06-16 10:46:58",       "lastModifiedName": "10gd00000143C5ONGb0y",       "parentId": null,       "status": "Active",       "templateId": "c7s800000149PO9VmEWu",       "templateName": "bbbb",       "typeName": "bbb"     },     {       "caseStatus": "y,Completed",       "contentTemplateId": null,       "createdDate": "2023-06-16 10:26:31",       "creatorName": "qianbin001",       "description": "aaa",       "id": "cvmC00000149NzxF1ePA",       "isStrictOrder": false,       "lastModifiedDate": "2023-06-16 10:26:50",       "lastModifiedName": "10gd00000143C5ONGb0y",       "parentId": null,       "status": "Active",       "templateId": "c7s800000149NtKyh4me",       "templateName": "aaa",       "typeName": "aaa"     }   ],   "count": 65 }}