Description of Call Media Types
Media Type
ID |
Media Type |
Description |
---|---|---|
1 |
MEDIA_TYPE_CHAT |
Text chat |
2 |
MEDIA_TYPE_WEBPHONE |
click-to-dial |
3 |
MEDIA_TYPE_ESCORT |
Escorted browsing and form sharing |
4 |
MEDIA_TYPE_CALLBACK |
Callback request call |
5 |
MEDIA_TYPE_PHONE |
Common voice call |
6 |
MEDIA_TYPE_EMAIL |
Email call |
7 |
MEDIA_TYPE_FAX |
Fax call |
8 |
MEDIA_TYPE_VIDEO |
IP video call (H.323) |
9 |
MEDIA_TYPE_WB |
Electronic white board |
10 |
MEDIA_TYPE_APP_SHARE |
Application sharing |
11 |
MEDIA_TYPE_FILE_TRANSFER |
File transfer |
12 |
MEDIA_TYPE_VIDEO_2B1D |
2B+D ISDN video call |
13 |
MEDIA_TYPE_VIDEO_6B1D |
6B+D ISDN video call |
14 |
MEDIA_TYPE_OPS |
OPS call |
15 |
MEDIA_TYPE_PREDICT_OUTBOUND |
Predict dialing |
16 |
MEDIA_TYPE_PREVIEW_OUTBOUND |
Preview dialing |
17 |
MEDIA_TYPE_MSG |
Message media |
18 |
MEDIA_TYPE_WEBPHONE_VIDEO |
Video click-to-dial |
19 |
MEDIA_TYPE_PHONE_VIDEO |
Video call |
20 |
MEDIA_TYPE_WEB_LEAVE_MESSAGE |
Non-real-time call |
21 |
MEDIA_TYPE_DESKTOP_SHARE |
Desktop Sharing Media Type |
22 |
MEDIA_TYPE_VC_CALL |
Calling number in a skill queue |
23 |
CLASSIC_MEDIA_TYPE_NUM |
Total number of contact media types. |
50 |
MEDIA_TYPE_MULTI_MEDIA_EMAILCHAT |
E-mail chat |
51 |
MEDIA_TYPE_MULTI_MEDIA_WEBCHAT |
Internet Chat |
52 |
MEDIA_TYPE_MULTI_MEDIA_SMSCHAT |
SMS chat |
53 |
MEDIA_TYPE_MULTI_MEDIA_SOCIALCHAT |
Text chat |
54 |
MEDIA_TYPE_MULTI_MEDIA_FAXCHAT |
Fax chat |
55 |
MEDIA_TYPE_MULTI_MEDIA_H5CHAT |
H5 video |
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