Help Center/ Customer Engagement Center/ API Reference/ Monitoring Interface Reference/ Appendix/ Call Features
Updated on 2025-11-13 GMT+08:00
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Call Features

Table 1 Call features

Value

Description

0

Call from a common customer

1

Call from an agent

2

Toll call from a customer

3

Routing initiated after the CTI receives a routed network call

4

International inbound toll call

40

Reserved outbound call

41

Preoccupied outbound call

42

Pre-connected outbound call

43

Virtual inbound or outbound call

44

Previewed outbound call

45

Callback request

51

Internal help call
Parent topic: Appendix