Change History

1

• https://ip:port/rest/cmsapp/v1/openapi/calldata/querybasiccallinfo
• https://ip:port/rest/cmsapp/v1/openapi/calldata/querydetailcallinfo
• https://ip:port/rest/cmsapp/v1/openapi/configures/skills
• https://ip:port/rest/cmsapp/v1/openapi/agentgroup/queryagentcalls
• https://ip:port/rest/cmsapp/v1/openapi/agent/agentoprinfo

New

The SubMediaType field is added to responses.

1

https://ip:port/rest/${service.name}/v1/ClientLog/uploadClientLog

New

The interface for uploading logs is added.

1

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

https://ip:port/rest/cmsapp/v1/openapi/hisindex/ivr

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent

Modified

The description of mandatory parameters for the timeGrain field is added.

1

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

https://ip:port/rest/cmsapp/v1/openapi/hisindex/ivr

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill

Modified

Due to limited performance, the real-time cache data is not queried by default. Only the data generated 5 minutes before the current time can be viewed. For example, if the current time is 14:32, the interface can obtain only the data generated before 14:30.

1

• https://ip:port/rest/cmsapp/v1/openapi/vdn/querycalls
• https://ip:port/rest/cmsapp/v2/openapi/vdn/querycalls
• https://ip:port/rest/cmsapp/v1/openapi/agent/agentoprinfo
• https://ip:port/rest/cmsapp/v1/openapi/calldata/querycalldetailbyid

Modified

The retention period of the queried data is added in Scenario.

1

https://ip:port/rest/cmsapp/v1/openapi/calldata/querybasiccallinfo

Modified

The description of the request body parameter callId is added.

The mediaBillType (multimedia report type) parameter is added to the response body.

2

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The description of the response body parameter val is added.

3

https://ip:port/rest/cmsapp/v1/openapi/hisindex/ivr

Modified

The description of the response body parameter val is added.

4

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill

Modified

The description of the response body parameter val is added.

1

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The following agent monitoring indicator parameters are added to the interface for obtaining historical monitoring indicators by VCC:

• IDX_COUNT_SYSTEM_INBOUND: number of inbound calls on the platform
• IDX_COUNT_SYSTEM_IN_SUCC: number of connected calls on the platform
• IDX_COUNT_AGENT_ASSIGNED: number of manual connected calls on the platform

2

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent

Modified

The following VCC monitoring indicator parameters are added to the interface for obtaining historical monitoring indicators by agent:

• IDX_COUNT_AGENT_ARRANGE: number of wrap-up times
• IDX_DURATION_AGENT_ARRANGE: wrap-up duration
• IDX_COUNT_AGENT_PLAY: number of voice playback times
• IDX_DURATION_AGENT_PLAY: voice playback duration

3

https://ip:port/rest/cmsapp/v1/openapi/vdn/querycalls

Modified

The mediaType (media type) and subMediaType (submedia type) parameters are added to the response body.

4

https://ip:port/rest/cmsapp/v2/openapi/vdn/querycalls

Modified

The mediaType (media type) and subMediaType (submedia type) parameters are added to the response body.

5

https://ip:port/rest/cmsapp/v1/openapi/vdn/querycalltracedetail

Modified

The subMediaType (submedia type) parameter is added to the response body.

6

https://ip:port/rest/cmsapp/v1/callin/queryMissedCalls

Modified

The mediaType (media type) and subMediaType (submedia type) parameters are added to the response body.

1

The Internal Encapsulation Interface subsection is added for some interfaces.

New

The Internal Encapsulation Interface subsection is added for interfaces that invokes the BMS module to query data, and the name of the internally invoked interface is added.

2

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryagentreststate

Modified

The description that the value must be greater than or equal to 0 is added to offset. The data type of resultDesc in the response body is changed from array to object. The description of waitRestAgentNum in resultDesc is changed from "number of agents who wait for a rest" is changed to"number of agents who apply for a rest." The description of beginTime in the agent rest details is changed from "this parameter indicates the rest start time for resting agents, and the request rest time for agents who request for a rest or are allowed to have a rest" to "this parameter indicates the rest start time for resting agents, and the start time of applying for or approving the rest for agents not resting." The unit of applyRestLength in the agent rest details is changed from minute to second.

3

https://ip:port/rest/cmsapp/v1/openapi/vdn/allagentphones

Modified

The description that the value must be greater than or equal to 0 is added to offset. The description of phone in resultDesc is changed from "phone number used by an agent to sign in" to "agent phone number."

4

https://ip:port/rest/cmsapp/v1/openapi/vdn/totalagentabstractex3

Modified

The description that the value ranges from 1 to 100 in CTI 3.6 is deleted for limit. The description that the value must be greater than or equal to 0 is added to offset.

5

https://ip:port/rest/cmsapp/v1/openapi/vdn/totalagentdynamicinfo

Modified

The description that the value must be greater than or equal to 0 is added to offset.

6

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryagentstaticconfinfo

Modified

The description that the value must be greater than or equal to 0 is added to offset.

7

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryivrstatusinfo

Modified

The value range of the request parameter flowId is changed from "1–100000" to "1–1500."

8

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryivrprocessinnoinfo

Modified

The response body example is modified by deleting the data and count attributes. The description of the description attribute in resultDesc is changed from "flow description" to "access code function description."

9

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryaccesscodecallinfo

Modified

The value range (1–100000) of innoIds in the request body is deleted.

10

https://ip:port/rest/cmsapp/v1/openapi/vdn/querytotalagentinfo

Modified

The description of the response parameter resultDesc is modified. The description that the value of this parameter is -1 is deleted. The value range of the agent weight is changed from "33, 34, 35, and 36 to 128" to "33–256."

11

https://ip:port/rest/cmsapp/v1/openapi/realindex/agent/agentsinskill

Modified

The value range (1–2000) of the skill queue ID is added to the skillIds parameter description in the request message body.

12

https://ip:port/rest/cmsapp/v1/openapi/skill/totalskillstatusex3

Modified

The value range (1–2000) of the skill queue ID is added to the skillIds parameter description in the request message body.

13

https://ip:port/rest/cmsapp/v1/openapi/skill/skillcfginfo

Modified

The descriptions of maxWaitTime and maxTalkTime in resultDatas are changed from "time" to "duration."

14

https://ip:port/rest/cmsapp/v1/openapi/skill/stateinfo

Modified

The value range (1–2000) of the skill queue ID is added to the skillIds parameter description in the request message body. The description "including wrap-up state" is added to agentWorkNums in resultDesc. The description of totalCallNums is changed from "number of calls processed per minute" to "total number of processed calls, including the calls that are being processed."

15

https://ip:port/rest/cmsapp/v1/openapi/skill/batchskilloverload

Modified

The data type of queueId in overloadDetails is changed from string to integer.

16

https://ip:port/rest/cmsapp/v1/openapi/skill/agentstatusbyskill

Modified

The value range (1–2000) of the skill queue ID is added to the description of the skillIds array in the request. The description "number of business representatives" is changed to "number of agents" for each parameter in resultDesc.

17

https://ip:port/rest/cmsapp/v1/openapi/skill/servicequality

Modified

The description of in20sCallNum in the resultDesc object is changed to "Total number of calls that are connected in 20 seconds in the current 5 minutes in a skill queue."

18

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/siteagentcallandskillinfobyagentids

Modified

The maximum length of the input parameter agentIds is changed to 6000, both in CTI 3.6 and CTI 3.8.

19

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/agentstatusinfobyagentids

Modified

The maximum length of the input parameter agentIds is changed to 6000, both in CTI 3.6 and CTI 3.8. The description of agentRelease in resultDesc is changed from "number of times calls are proactively released" to "number of times an agent proactively releases calls." The description of currentPrivateCallNum is changed from "number of private calls of an agent" to "current number of private calls of an agent."

20

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/queryagentcalls

Modified

The description that the maximum length is 1000 in the Oracle database is deleted for the input parameter agentIds.

21

https://ip:port/rest/cmsapp/v1/openapi/agent/agentprivatecall

Modified

The descriptions of private calls and how to make private calls are added to the scenario description.

22

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/teamagentstatusinfo

Modified

The maximum length of the input parameter agentIds is changed to 6000, both in CTI 3.6 and CTI 3.8. The description "number of business representatives" is changed to "number of agents" for each parameter in resultDesc.

23

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/agentrestinfos

Modified

The description that this parameter and offset must exist at the same time or neither of them exists is added to the limit parameter in the message body. The description of allowRestNum in resultDesc is changed from "number of agents that are allowed to rest" to "number of agents who are allowed to have a rest but still at work." The description of onRestNum is changed from "number of agents who take a rest" to "number of agents in resting state." The description of the waitRestNum parameter is changed from "number of agents that are waiting for a rest" to "number of agents who apply for a rest." The mapping table is added to cantRestReason in agentsrestdetails. The description of beginTime is changed to "this parameter indicates the rest start time for resting agents, and the start time of applying for or approving the rest for agents not resting." The time format is timestamp.

24

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/systemstate

Modified

The description that the value of offset is greater than or equal to 0 is added. The following descriptions are changed for the parameters in resultDesc: "busy" is changed to "busy state" for busyAgent; "idle" is changed to "idle state" for idleAgent; and "total number of login agents" is changed to "number of signed-in agents" for totalLoginAgent.

25

https://ip:port/rest/cmsapp/v1/openapi/calldata/querydetailcallinfo

Modified

The interface name and scenario description are changed from " querying details of a specified call ID" to "querying details of a private call of a specified agent." The description of callId in the message body is changed from "Call ID. The value is the call ID in a call and contains a maximum of 20 characters." to "Call ID. The value is the private call ID of a specified agent and contains a maximum of 20 characters. For details about how to obtain the value, see the interface for querying private calls of a specified agent." The description of waitTime in resultDesc is changed from "duration that a call waits in a queue" to "waiting duration in a queue."

26

https://ip:port/rest/cmsapp/v1/openapi/rindex/vdn

Modified

The maximum length of the vdnIds array in the request body is changed from 2 to 100, and the value range (1–5000) is added to vdn.

27

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/rindex

Modified

The description of indexIds in the request body is modified by adding the description that the maximum number of indicators is 4.

28

https://ip:port/rest/cmsapp/v1/openapi/skill/rindex

Modified

The description of indexIds in the request body is modified by adding the description that the maximum number of indicators is 12.

29

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryAgentByStatus

Modified

The value range of the ccId request parameter is changed to 1–65535, and that of vdn is changed to 1–5000. The description that the value must be greater than or equal to 0 is added to offset. The parameter value mapping link of status in the request body is changed to CTI Platform Agent Status Code Reference, and that of currentState in data in the response is also changed to CTI Platform Agent Status Code Reference.

30

https://ip:port/rest/cmsapp/v1/openapi/querymonitor/systemstate

Modified

The following descriptions are changed for the parameters in resultDatas: "busy" is changed to "busy state" for busyagent; "idle" is changed to "idle state" for idleagent; and "total number of login agents" is changed to "number of signed-in agents" for totalloginagent.

31

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/agentrestinfo

Modified

The description of allowrestnum in resultDatas is changed from "number of agents that are allowed to rest" to "number of agents who are allowed to have a rest but still at work." The description of onrestnum is changed from "number of agents who take a rest" to "number of agents in resting state." The description of the waitrestnum parameter is changed from "number of agents that are waiting for a rest" to "number of agents who apply for a rest." The mapping table is added to cantrestreason of agentsrestdetails. The description of begintime is changed to "this parameter indicates the rest start time for resting agents, and the start time of applying for or approving the rest for agents not resting." The time format is timestamp.

32

https://ip:port/rest/cmsapp/v1/openapi/realindex/skill/stateinfo

Modified

The data type of resultDatas in the response body is changed from long to integer. The description of totalCallNums is changed from "number of calls processed per minute" to "total number of processed calls, including the calls that are being processed."

33

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/agentbyconfigedskill

Modified

The result mapping description is added to the status parameter in resultDatas.

34

Interfaces that contain the input parameter offset and the description "Value of offset = Value of limit x (Value of page – 1)"

Modified

The description of "value range" is changed to "value formula". The description that the value must be greater than or equal to 0 is added.

35

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/agentrestinfos

Modified

The following description is added for limit and offset: This field takes effect only in CTI 3.6.

1

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The following indicators are added:

• IDX_UNIQUE_COUNT_IVR_INBOUND
• IDX_UNIQUE_COUNT_IVR_INBOUND_CONNECTED
• IDX_UNIQUE_COUNT_IVR_OUTBOUND
• IDX_UNIQUE_COUNT_IVR_OUTBOUND_CONNECTED

2

• https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/batchdeletegroupmember
• https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/batchaddgroupmember
• https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/createusergroup
• https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/querygroupmemberbycondition
• https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/joinusergroup
• https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/updateagentgroup
• https://ip:port/rest/cmsapp/v1/openapi/agent/agentoprinfo
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentformonth

Modified

Values of the request parameters workNo, workNos, agentId, agentIds and currentAgentId that indicate the agent ID are restricted to 0 to 999999.

3

• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentformonth

Modified

Two monitoring indicators are added:

IDX_COUNT_TOTAL_AGENT_CALL_OUT

(total number of outbound calls)

IDX_RATE_AGENT_SUCC_CALL_OUT

(success rate of outbound calls)

4

https://ip:port/rest/cmsapp/v1/callinday/querymanualindexesbycondition

Modified

The following response parameters are added:

inCallAllCostMinute (total charging duration of each call, in minutes)

The called numbers in the calleeNos parameter (an array of called numbers) and the call types in the callTypes parameter (an array of integers that indicate call types) can contain only digits.

5

https://ip:port/rest/cmsapp/v1/calloutday/querymanualindexesbycondition

Modified

The following response parameters are added:

outCallAllCostMinute (total charging duration of each call, in minutes)

The calling numbers in the callerNos parameter (an array of calling numbers) and the call types in the callTypes parameter (an array of integers that indicate call types) can contain only digits.

6

https://ip:port/rest/cmsapp/v2/openapi/vdn/querycalls

New

(V2) Interface for querying call information of a specified VCC.

7

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryAgentByStatus

New

Interface for querying agent information in pagination mode based on the agent status.

8

• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth

Modified

Interface for obtaining historical monitoring indicators by skill.

Interface for obtaining historical monitoring indicators by skill on a specified date.

Interface for obtaining historical monitoring indicators by skill in a specified month.

The following monitoring indicator is added for the preceding three interfaces:

IDX_COUNT_SKILL_INCOMING_CALL (Number of manual inbound call requests)

9

https://ip:port/rest/cmsapp/v1/openapi/agent/agentoprinfo

Modified

Interface for obtaining agent operation details. The operateType parameter in the request is changed from mandatory to optional.

10

• https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/ivr
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentformonth

Modified

The value 55 (H5 video) is added to the mediaType parameter in the request.

1

https://ip:port/rest/cmsapp/v1/openapi/skillgroups/{ccId}/{vdnId}

New

The interface for querying skill groups in a specified VCC is added.

2

• https://ip:port/rest/cmsapp/v1/openapi/uap/queryUapPerfInfo
• https://ip:port/rest/cmsapp/v1/openapi/uap/queryterminalstatus
• https://ip:port/rest/cmsapp/v1/openapi/uap/dsppidkey
• https://ip:port/rest/cmsapp/v1/openapi/agent/agentoprinfo
• https://ip:port/rest/cmsapp/v1/callinday/querymanualindexesbycondition
• https://ip:port/rest/cmsapp/v1/calloutday/querymanualindexesbycondition
• https://ip:port/rest/cmsapp/v1/openapi/tenant/querytenantdetail

Modified

The optional request parameter ccId is added.

3

https://ip:port/rest/cmsapp/v1/openapi/skill/agentstatusbyskill

Modified

The optional request parameter isSkillAllMatch (whether agent skills are fully matched) is added.

4

• https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/ivr
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill

Modified

The optional request parameter enableOffset is added.

5

• https://ip:port/rest/cmsapp/v1/openapi/vdn/querycalls
• https://ip:port/rest/cmsapp/v1/openapi/vdn/queryagentreststate
• https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/querygroupmemberbycondition
• https://ip:port/rest/cmsapp/v1/openapi/uap/perfindex
• https://ip:port/rest/cmsapp/v1/openapi/uap/terminalindex

Modified

The pagination parameter verification is added:

• The value of limit cannot be less than or equal to 0.
• The value of offset cannot be less than 0.

6

https://ip:port/rest/cmsapp/v1/openapi/agent/agentoprinfo

Modified

The time range specified by the mandatory input parameters beginTime and endTime is changed from an integer multiple of 30 minutes to an integer multiple of 15 minutes.

7

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent

Modified

The agentIds parameter verification is added:

agentIds must belong to the VCC specified by the input parameter.

8

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill

Modified

Querying IDX_COUNT_SKILL_CONNECTED_IN_(N) can be queried by minute.

9

• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth

Modified

The following indicators are added:

• IDX_COUNT_SKILL_USER_ABANDON_QUEUE
• IDX_COUNT_SKILL_USER_ABANDON_AGENT
• IDX_DURATION_SKILL_ABANDON_QUEUE
• IDX_DURATION_SKILL_ABANDON_ACK
• IDX_DURATION_SKILL_WAIT_SUCCESS_CONNECTED_QUEUE
• IDX_DURATION_SKILL_SUCCESS_ACK
• IDX_DURATION_SKILL_ALL_ACK
• IDX_COUNT_SKILL_WAIT_FAIL_CONNECTED_QUEUE
• IDX_DURATION_SKILL_ALL_QUEUE
• IDX_DURATION_SKILL_CONNECTED

10

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday

Modified

• The logic for querying the IDX_DURATION_AGENT_AVG_CALL_OUT indicator is modified.
• The logic for querying the IDX_DURATION_AGENT_AVG_CALL_IN indicator is modified.

1

• https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/ivr
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday
• https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentformonth

Modified

The optional request parameters mediaType and subMediaType are added.

2

https://ip:port/rest/cmsapp/v1/openapi/uap/queryUapPerfInfo

New

The interface for querying key information about control blocks is added.

3

https://ip:port/rest/cmsapp/v1/openapi/cti/sysindex

New

The interface for querying CTI system indicators is added.

4

https://ip:port/rest/cmsapp/v1/openapi/uap/perfindex

New

The interface for querying UAP performance indicator statistics is added.

5

https://ip:port/rest/cmsapp/v1/openapi/uap/terminalindex

New

The interface for querying UAP terminal statistics is added.

6

https://ip:port/rest/cmsapp/v1/openapi/skill/agentstatusbyskill

Modified

The response parameter callOut is added.

1

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The request parameter calleeNo is added.

1

https://ip:port/rest/cmsapp/v1/openapi/vdn/querytotalagentinfo

New

The interface for querying all static configuration information about agents in a VCC is added.

2

https://ip:port/rest/cmsapp/v1/openapi/vdn/totalagentstate

New

The interface for querying the current states of all agents in a VCC is added.

3

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryagentreststate

Modified

The input parameters limit and offset are changed to mandatory, and the maximum value of limit is changed to 1000.

4

https://ip:port/rest/cmsapp/v1/openapi/vdn/allagentphones

Modified

The input parameters limit and offset are changed to mandatory, and the maximum value of limit is changed to 1000.

5

https://ip:port/rest/cmsapp/v1/openapi/vdn/totalagentabstractex3

Modified

The input parameters limit and offset are changed to mandatory, and the maximum value of limit is changed to 1000.

6

https://ip:port/rest/cmsapp/v1/openapi/vdn/totalagentdynamicinfo

Modified

The input parameters limit and offset are changed to mandatory, and the maximum value of limit is changed to 100.

7

https://ip:port/rest/cmsapp/v1/openapi/vdn/queryagentstaticconfinfo

Modified

The input parameters limit and offset are changed to mandatory, and the maximum value of limit is changed to 100.

8

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/agentstatusinfobyagentids

Modified

The maximum length of the input parameter agentIds is 6000 in CTI 3.8 and 1000 in the Oracle database.

9

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/queryagentcalls

Modified

The maximum length of the input parameter agentIds is 3000 in CTI 3.8 and 1000 in the Oracle database.

10

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/siteagentcallandskillinfobyagentids

Modified

The maximum length of the input parameter agentIds is 6000 in CTI 3.8 and 1000 in the Oracle database.

11

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/teamagentstatusinfo

Modified

The maximum length of the input parameter agentIds is 6000 in CTI 3.8 and 1000 in the Oracle database.

1

https://ip:port /rest/cmsapp/v1/openapi/qcrelationconf/joinusergroup

New

The interface for adding an agent to a user group is added.

2

https://ip:port /rest/cmsapp/v1/openapi/qcrelationconf/updateagentgroup

New

The interface for updating an agent name is added.

1

https://ip:port/rest/cmsapp/v1/openapi/tenant/querytenants

New

The interface for querying information about all tenants accessible to an access user is added.

2

https://ip:port/rest/cmsapp/v1/openapi/tenant/querytenantdetail

New

The interface for querying information about all agents under a tenant is added.

3

https://ip:port/rest/cmsapp/v1/callinday/querymanualindexesbycondition

Modified

The reserved field for outbound call statistics is added to the response.

4

https://ip:port/rest/cmsapp/v1/calloutday/querymanualindexesbycondition

Modified

The reserved field for inbound call statistics is added to the response.

5

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillforday

Modified

The customized indicator IDX_SKILL_RESERVED_COL(N) is added.

6

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skillformonth

Modified

The customized indicator IDX_SKILL_RESERVED_COL(N) is added.

7

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentforday

Modified

The customized indicator IDX_AGENT_RESERVED_COL(N) is added.

8

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agentformonth

Modified

The customized indicator IDX_AGENT_RESERVED_COL(N) is added.

9

https://ip:port/rest/cmsapp/v1/openapi/uap/queryUapPerfInfo

New

The interface for querying UAP performance information is added.

10

https://ip:port/rest/cmsapp/v1/openapi/uap/queryterminalstatus

New

The interface for querying the registration status of a terminal is added.

11

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The anonymous call flag is added to the input parameters.

12

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The customized indicator IDX_COUNT_TOTAL_CUSTOMER is added.

13

https://ip:port/rest/cmsapp/v1/openapi/hisindex/skill

Modified

The customized indicator IDX_COUNT_SKILL_TOTAL_CUSTOMER is added.

14

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent

Modified

The customized indicator IDX_COUNT_AGENT_TOTAL_CUSTOMER is added.

15

https://ip:port/rest/cmsapp/v1/openapi/vdn/querycalls

New

The interface for querying call information in a specific VCC is added.

16

https://ip:port/rest/cmsapp/v1/openapi/vdn/querycalltracedetail

New

The interface for querying the call track data in a specific VCC is added.

17

https://ip:port/rest/cmsapp/v1/openapi/fromisales/querytasks

New

The interface for querying the outbound call task list of a tenant is added.

18

https://ip:port/rest/cmsapp/v1/openapi/fromisales/dailystatistic

New

The interface for querying the daily settlement statistics of a specified task is added.

19

https://ip:port/rest/cmsapp/v1/openapi/fromisales/realstatistic

New

The interface for querying the real-time statistics of a specified task is added.

20

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The customized indicator IDX_COUNT_IVR_ONLY_INBOUND is added.

21

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The customized indicator IDX_COUNT_IVR_ONLY_INBOUND_CONNECTED is added.

22

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The customized indicator IDX_DURATION_IVR_ONLY_INBOUND is added.

23

https://ip:port/rest/cmsapp/v1/openapi/hisindex/vdn

Modified

The customized indicator IDX_COUNT_CALL_OUT_CUSTOMER is added.

24

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent

Modified

The customized indicator IDX_COUNT_AGENT_CALL_OUT_CUSTOMER is added.

25

https://ip:port/rest/cmsapp/v1/openapi/hisindex/agent

Modified

The customized indicator IDX_COUNT_AGENT_CONNECTED_IN_(N) is added.