Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ OpenEye Help Document/ Introduction to System Settings/ General Settings
Updated on 2024-10-12 GMT+08:00
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General Settings

General settings of the OpenEye allow you to set the language, answering mode, shortcut key for screenshots, path for saving screenshots, and screenshot format.

Figure 1 General settings 1 (administrator)
Figure 2 General settings 2
Figure 3 General settings 3
Figure 4 General settings 4
Figure 5 General settings 5
  • Auto startup

    Set whether the OpenEye starts with the Windows OS. This function is disabled by default.

    You can enable the OpenEye auto startup function for the China-made environment on the Settings page.

  • Language Setting

    Simplified Chinese and English are supported. The setting takes effect after restart. The default language is simplified Chinese.

  • Answering Mode
    • If the answering mode change authentication is enabled:

      When an administrator logs in to the OpenEye, the Authenticate Administrator switch is displayed and Answering Mode can be changed. Figure 1 shows the details.

      A common operator cannot change the answering mode.

    • If the answering mode change authentication is disabled:

      Both the administrator and common operators can change Answering Mode and Authenticate Administrator is not displayed.

    1. Ring for N Seconds Before Auto-hangup

      The system automatically releases an inbound call after the preset waiting time. N is the waiting time configured by users, in seconds. The default value is 120. The recommended value ranges from 1 to 120.

    2. Ring for N Seconds Before Auto-answer

      The system automatically answers an inbound call after the preset waiting time. N is the waiting time configured by users, in seconds. The default value is 3. The recommended value ranges from 1 to 120.

      If this parameter is set to 0, the call is automatically answered and no message is displayed.

    3. Do Not Disturb

      The system will not notify you of calls from any contact or unknown person and will automatically reject the calls.

  • Reject Button in Inbound Call Notification

    This function is enabled by default. If this function is disabled, the Reject button in the lower right corner of the Inbound Call Notification window is hidden.

    Figure 6 Inbound Call Notification - the Reject button displayed
    Figure 7 Inbound Call Notification - the Reject button hidden
  • Pin to Top of Main Window

    After this function is enabled, the main window can be displayed on the top and is not covered by other windows. This function is disabled by default.

  • Allow Empty Password

    When this function is disabled, if the password text box is empty, the login request is rejected and no login request is sent to the server. After this function is enabled, the system does not check whether the password text box is empty. Instead, the system sends a login request to the server for password verification. This function is disabled by default.

    • By default, the Allow Empty Password function is disabled. If this function is enabled, security risks exist. Exercise caution when enabling this function.
  • Auto Audio-Video Switch

    When the voice call mode is changed by the agent, the OpenEye does not display a confirmation dialog box and automatically switches the call mode. This function is disabled by default.

  • Conference Sharing

    The UAP's screen sharing function for self-developed video conferences is supported. By default, this option is not selected and cannot be modified after login.

    After this option is selected, if the UAP provides the self-developed conference function, a user dials the access number to connect to an agent. The agent shares the screen and the image is displayed on the customer video call page.

    If the UAP does not provide the self-developed conference function, the customer cannot view the screen being shared, and the call is not affected.

  • Call Ended Hint

    This function is disabled by default. After this function is enabled, a prompt tone is played when the called party ends the call.

  • Audio device detection prompt

    This function is enabled by default. If this function is disabled, no dialog box is displayed when no audio device is detected.

  • Video device detection prompt

    This function is enabled by default. If this function is disabled, no dialog box is displayed when no video device is detected.

  • Minimize to System Tray

    This function is disabled by default. If you have enabled this function, click in the main window, the main window is minimized and the taskbar icon is not displayed.

    Selecting Minimize window in the When closing the main window area has the same effect.

  • When closing the main window
    When the main window is closed, the program supports the following status:
    • Close program
    • Minimize window
    • No prompt next time
  • Log setting
    • Log path: The value is the Documents directory of the user.
    • Log collect: After you click this button, the OpenEye logs are automatically collected and saved to the path specified by Log path.
  • Auto Clear

    Expired logs are deleted every 24 hours or when the OpenEye is started. By default, this function is enabled and logs generated 15 days ago are deleted.

  • Screenshot Shortcut Key

    The shortcut keys can be customized. The default shortcut key is LeftCtrl+Q.

    • Reset: Restore shortcut key settings to default.
  • Screenshot Saving Path

    The saving path can be customized. Click Modify to configure the saving path or click Open to open the folder for storing screenshots.

  • Screenshot Saving Format

    The OpenEye screenshots can be in JPG or PNG format. The default format is JPG.

  • Disable camera in video call

    During a video call, images can be used to replace the actual scenario. By default, the local camera is enabled.

  • Pic path when disable camera

    When the Disable camera in video call function is disabled, this function is disabled by default. When the Disable camera in video call function is enabled, the image configured in this function is used by default. Click Set to update the image path.

  1. After the display language is changed, you must restart the system for the setting to take effect. You are advised not to change the language during business handling.
  2. Shortcut key settings may conflict with that of the operating system or other software. In this case, shortcut keys will fail to be set. You need to set shortcut keys again until they are set successfully.