Case Report

Prerequisites

• You have the Case Workbench permission.
• The Case 2.0 feature has been enabled for the tenant space.

Procedure

1. Sign in to the AICC and choose Case 2.0 > Case Workbench.
2. In the Overview area, view statistics on the Created Cases Today, Completed Cases Today, Uncompleted Cases Today, Overdue unfinished case today, and Average Handling Duration Today cards. Click a number in blue to view the corresponding statistics in the case list.
   Figure 1 Number in blue
   

3. Click Statistics Report. The Case Report page is displayed.
   Figure 2 Statistics Report
   

4. On the Case Report page, click the calendar control to set the date range for querying the number of cases on each date. Data of the last 31 days (excluding the current day) can be queried.
   Figure 3 Case Report
   

5. Select Case Classification from the drop-down list and select a case type to filter cases by case type.
   Figure 4 Filtering cases by case type