Searching for Cases

Procedure

1. Sign in to the AICC, choose Case 2.0 > Case Workbench, enter a case title, and press Enter to search for the case.
2. Click Advanced Search and set advanced search criteria to search for cases.
   Figure 1 Advanced Search
   

3. Filter cases by tab page. You can view cases on the Todo, Unassigned, What I'm concerned about, What I created, Processed, or All tab page.
   Figure 2 Tab page
   

4. Click to export cases based on filter criteria.
5. Click to customize the view. Select the columns to be displayed in the list. To restore the default configuration, click Reset.
   Figure 3 Column configuration