Optimization Suggestion

Scenario

Based on the key pressing track and number of key pressing times on the user side, optimization suggestions are provided for the current IVR flow, which can be used as a reference for flow optimization.

Prerequisites

• You have the IVR Analysis > Optimization menu permission.
• The IVR analysis and intelligent IVR features have been enabled for the tenant space.
• The chatbot flow to be analyzed has an access code.
• The chatbot flow to be analyzed has call records in the query time range, and the call records have been collected by a scheduled task. (The scheduled task is executed every hour.)
  Figure 1 Access Code Settings
  

Procedure

1. Sign in to the AICC and choose IVR Analysis > Optimization.
   Figure 2 Optimization
   

2. Set the chatbot, flow version, and query time range and press Enter.
3. Enter a node name in the text box on the left to search for the node.
4. Click the Voice broadcast sequence optimization tab to view Current Voice Playback Key Usage Statistics and Recommended voice broadcast sequence on the right.
5. Click the Voice definition optimization tab to view Repeated Listening Times and Optimization Suggestions.