Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Small Language Model Zone/ Building the Intelligent Case Filling Service Based on a Small Language Model/ Configuring Information on the ODFS
Updated on 2025-01-23 GMT+08:00
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Configuring Information on the ODFS

When the AICC uses the entity recognition model configured in the TUC to extract case fields, the fields for offline training on the entity mapping management page need to be mapped to the case fields on the case configuration page to ensure that fields in the output result of the small language model and those on the intelligent order filling page are in one-to-one mapping relationship.

Prerequisites

  • Contact the system administrator to sign in to the AICC, choose Call Center > Tenant Management, and enable the Intelligent Case Filling, Case 2.0, AppCube, Customer Center, and Intelligent Agent (the number of intelligent agents is greater than 0) features.
  • The LLM Engine feature has been disabled for the tenant, or the case type identification and case field identification services are not selected after the LLM Engine feature is enabled.
  • The tenant space administrator has set Enabling the Intelligent TT Filling Feature to Yes on the Configuration Center > System Management > Tenant Parameter page.
  • The tenant space administrator has enabled the Smart Form Filling feature for agents on the Configuration Center > Employee Center > Agent Management page.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Chatbot Management > Chatbot Management > Flow Configuration > System > Label Mapping Management. The label mapping management page is displayed.

    Figure 1 Label mapping management page

  2. Click Create. On the page that is displayed, enter the label name, label description, and label type.

    Figure 2 Label data creation page

  3. Select an associated service field name, click OK, and then click Save.

    Figure 3 Selecting an associated service field