Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Diagram Elements/ Ringing (Expired and Not Recommended)
Updated on 2024-10-12 GMT+08:00
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Ringing (Expired and Not Recommended)

This diagram element is used in the video call scenario to determine whether to display the video content on the customer side or agent side.

Diagram Element

Parameter Description

The following figure shows the parameters of the Ringing diagram element.

The parameters are described as follows:

  • Node Name: Enter a diagram element name. The value can be customized.
  • Video mode:
    • Send Only: Only the video image on the agent side is displayed.
    • Receive only: Only the video image on the customer side is displayed.
    • sendrecv: Both the video images on the agent and customer sides are displayed.

Typical Application Scenario

The Ringing diagram element is used only for video calls in the ringing state. When selecting the video content to be displayed, you need to associate the Ringing diagram element.

Parent topic: Diagram Elements