Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring an Intelligent Robot/ Other Operations/ Managing the Call History/ Querying the Call History
Updated on 2025-01-23 GMT+08:00
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Querying the Call History

Prerequisites

You have contacted the tenant space administrator to choose Configuration Center > Chatbot Management > Flow Configuration > System > System Settings > System Settings and set CHATRECORDFLAG to Enable.

Figure 1 Setting CHATRECORDFLAG

Procedure

  1. Choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Choose System > Historical Call and click the Call History tab.
  3. Set at least one of the time range and calling number as the search criterion.
  4. Click Search to search for all records that meet the criterion.
  5. Click Call Details to view the details of a single call record.

    After the tenant space administrator enables the intelligent IVR recording parameter FLOWRECORDFLAG in the system settings, sys_err may be displayed in the call record details after a user hangs up, which does not affect services.